KMT Service Parts

Feb 26th, 2020

Poor Customer service, 3 months and still haven't received order of $3900.00. Would not use again
Oct 15th, 2018

Always A+ service. If you have a problem CALL. They took care of everything I needed. Will be doing business again soon!
Jul 29th, 2018

I ordered a custom concession window with awning, gas shocks, and integrated shelf from KMT. Around 4-5 weeks later it arrived and I was upset to discover the shelf had not been included. So I called and was given the option to send it back, which would have added months, or to have the shelf sent to me separately. I chose the latter even though this now meant that I had to do the job of the person that messed up and after a few weeks, I received the shelf. It had no installation instructions and there was a scratch going nearly the length of the shelf. Now it's not a major blemish but when I pay over $1000 for a custom product I expect it to be right. So I called again and sent pictures of the scratch as requested and was told he would try and take care of me. For several weeks this went on and I kept getting the same response. My initial order was May 15th, it's now the middle of August and nothing has been resolved. I have called two times a week and have gotten no response and now the voicemail box is full. Mistakes happen and I get that but especially with businesses it's all about how you recover from mistakes. I cannot possibly recommend this company after this. I am now stuck with a defective product and they have completely stopped responding. Even when they were responding it took several calls from me several days in a row to get a hold of someone. Do business with this company at your own risk.
Jun 25th, 2018