Medical Center West

This is for the Family Care Medical Group doctor's office in this complex. They are the most unorganized, least communicative office I have ever experienced. I have asked them repeatedly to remove certain phone numbers from their records, they have also obtained numbers from people to reach me at without my consent, they do not communicate when appointments such as MRIs or follow ups are until two days before them, they never consult you about scheduling appointments for you and if they do they ignore your availability all together. The doctors prescribe you meds and keep you on them even if you are clearly having a severe reaction to them, they tell you anxiety and depression are choices but are quick to want to write you a prescription for them, they are not trans inclusive as they don't have a place to update your preferred name or pronouns, and just generally do not care
Mar 27th, 2024

Mar 9th, 2024

For family care
Feb 22nd, 2024

Just very organized and great employees
Aug 14th, 2021

Family Care Medical Group Review - 5700 W. Genesee St. Suite 109. Fantastic doctors, abysmal office staff and unprofessional nurses, specifically Michelle. When you call this place you better hope the schedulers are in a good mood. Otherwise youre in for it. Michelle is the rudest and least professional RN (or whatever her credentials are) Ive ever had the displeasure of interacting with. Its unreal that someone like this keeps their job or that no one stops her and talks to her about her demeanor on the phone. Im sick of it. No one should have to call up with stressful health needs and be subjected to this kind of unprofessional behavior. So far nothing has been done about this. My doctor is the best I can imagine but the staff makes me want to go elsewhere every time I talk to them.
Mar 8th, 2024