Monro Muffler Brake & Service

Everyone was helpful, friendly, knowledgeable, and took the time to answer my questions!
Apr 10th, 2024

Customer beware: I was quoted front brakes work for $700 verbally. The manager refused to print the quote since the price "changes daily, like the price of lobster". After doing a comparison, I realized other shops charge $400 or less.
Mar 29th, 2024

I headed here already prepared to swear off Monro for life due to a month's worth of incompetence from the staff at a different location. After 3 attempts to have my car inspected (arrived early for my appointments to find that 1) there was no inspector scheduled that day, 2) the staff member failed to put my rescheduled appointment into the system, and 3) being told that I could wait at least 2 hours for my car to be seen and then finding out that this wasn't feasible as they couldn't get to it), I called this location as a last-minute walk-in. Mark assured me that he could squeeze me in the same day, and did so almost instantly - I was given a 45 min-1 hour estimated wait time, and had the inspection sticker printer cooperated (not their fault; it's in beta but was mandatory for all inspectors to make the switch), this wait time would have been accurate. Even so, the wait time was well within acceptable parameters, and they were incredibly humble about the unexpected issue. Overall, Mark was honest, kind, old-school in his management (a high compliment compared to today's business practices and customer service), and fair. He and his employees were personable - both friendly and informative. No one attempted to upsell or push me to make unnecessary repairs, which is a breath of fresh air since many do this to us females. All this to say, Mark and his staff blew my expectations out of the water! Thanks to their dedication to genuine customer service and quality work, Monro has kept a customer, and this location, in particular, has gained my loyalty.
Mar 25th, 2024

Mar 15th, 2024

Fast and customer friendly service. I appreciated the complementary inspection to pintpoint issues that need to be addressed in the near future.
Mar 10th, 2024