Planned Parenthood - Buffalo Health Center

Worst experience of my life. I called in advance to make sure I would have a FEMALE PRESENTING PROVIDER for my Pap smear. Not a very big ask. I show up, wait quite some time for my appointment despite being early, finally I get to the back & undress for the exam with a doctor I havent even met yet. Im naked from the waist down when this MAN walks in. I say freeze immediately. I requested a female presenting provider despite being nonbinary and on testosterone because I have massive trauma with men and people who present male specifically. Guy with a full beard walks in, I freeze, all I can see on his name tag is security and I cant see his name anywhere. At this point Im certain Im about to be assaulted again. I start having an anxiety attack and shaking. I cant think, about anything but getting out of there. I tell the doctor and she sits me down in the room i think to try and calm me down but being trapped in that small room was just making me freak out further. Im honestly thinking about suing for the trauma. Ive had flashbacks several times a day since this happened Monday. Nothing was done to make the situation right. I finally left with a new appointment which I cancelled afterwards. I will never go back here.
Mar 19th, 2024

I've been going to buffalo planned parenthood since I was a pre teen, im 37 now. They've always been amazing, I loved the main street staff, the nurses knew me by name and would get excited to see me every 3 months, ask how my animals were by name. When I would leave my depo appointment, I'd schedule my next one for 3 months, easy. For some reason they stopped letting people do that, they said you must wait 3 months until you're almost due to schedule. The issue is, when I remember that I'm almost due, I go to the portal, and appointments are booked up for a Month. Ive been several weeks late for my shot since this was implemented, my hormones out of whack, pregnancy scares, spotting, ive driven an hour away to different locations just to get an appointment. Right now because of the impossible scheduling system and holidays, I'm nearly 2 months late for my shot! I am just taking the morning off work to get it today because I cant wait another day. This system is ridiculous.
Feb 5th, 2024

I made appointment weeks ago to confirm my pregnancy but unfortunately last week I was admitted to bGH Emergency room and they confirmed my pregnancy. I called planned parenthood and informed them it was confirmed the rep on the phone told me since my pregnancy was confirmed my appointment would change to an ultrasound appointment. I gets to the appointment only for the doc to tell me that they dont see patients after the pregnancy is confirmed I feel scammed and dont feel like my insurance company should cover it I was lured there due to being told false information from their phone representative they are just looking to charge insurance they didnt do nothing for me besides HIV TEST I ASKED FOr to make the time I WAS WAITING FOr the doctor GO BY FASTER. I would not recommend anyone to this facility on e Amherst in buffalo ny the nurse Ms shay was very nice though and I called the day before to cancel the appointment
Sep 30th, 2023

If I could give this establishment a 0 star review, I would. Not only is it difficult to get an in person appointment, its almost impossible to successfully schedule an appointment through their online system. I scheduled an appointment for an urgent medical need and went in for the appointment. They told me that the appointment was not successfully scheduled and that I needed to go to an Urgent Care. I asked to speak to a manager. The front staff woman came back and told me that the manager was in a meeting for the next 2 and a half hours and that if I wanted to talk to her, I could come back at that time. Ive been using Planned Parenthood for over 17 years. They seem to care so little for their patients and their urgent medical needs that I will never go back. What is the point of funding Planned Parenthood if you cant successfully schedule an appointment and management does not care about patient needs?
Jul 23rd, 2023

Wish there was a zero option for review. Botched from the start. Didn’t remember to supply enough medicine for 2nd day of medical procedure done at home. On-call nurse didn’t even have access to records to verify anything when contacted. Had to go back a third time which I was then notified that I now needed surgery. Surgery was the fourth visit and they botched that too….couldn’t stop my bleeding and I’m already severely anemic. Such a bad experience, can’t even go to a doctors office after this nightmare
Jul 18th, 2023