NYU Lutheran Family Health Centers Brooklyn-Chinese

Outpatient preventive measures are very good, and the receptionist at the front desk has a bad attitude! Rude! very unfriendly! Phone appointments and face-to-face appointments are terrible! Receptionists need special training! The attitude of the translators in the dental department is average, and feel that they are not as good as the telephone translators, and their attitude towards work is also very lazy!I hope the high-level attention will be paid to these, the front desk is the facade! Attitude and service determine personal quality and quality! update today4/6/2022 Terrible experience here! Jordan, the front desk of the dental department, has a very poor service attitude and no work quality at all! Arrogant attitude, lazy work, there are such staff to work here, do the high-level staff screen staff like this? There is no efficiency at all!
Apr 6th, 2022

customer service is bad. I call so many time, wait for half hour sometime, the phone just repeat "keep waiting, ty for your patience." I doubt they don't pick up the phone instead of being busy. Once they tell me they treat periodontics but no appointment available, and tell me they don't treat periodontics in another call. Just mess up on basic service.
Feb 27th, 2022

Horrible front desk staff. My mom who does not speak English has been coming to this office for years, she loved Dr. Yung. On her last visit the front staff was busy chitchatting while my mother was asking for help to be signed in because she did not know how to do it on the touch pad. She signaled the staff for help and they kept sending her to different people that send to yet another person. No one took the time to help her. Her appointment that day was an emergency, she was in pain. I am furious tha my they had the audacity to ignore her needs because whatever gossip they were discussing was more important. They were not assisting other patients but just standing there gossiping. If you are someone that has trouble communicating in English I dont recommend going here. This is not the first time this happens, this was just the last straw. I will be finding another office for my mother. Never coming back here again. If I could give zero stars I would. How can you work in a medical office and ignore the patients needs? Terrible manners, terrible front staff. I am so upset and hurt with how they treated my mother. She deserves better than to be treated as less.
Dec 31st, 2021

Dental never answers the phone!
Nov 5th, 2021

(Translated by Google) I have been in this clinic for 7-8 years, and the whole family has seen it here. The doctors and front desk nurses are very good, but they seem to have come to a new front desk. Maybe they came during the epidemic. The attitude is very bad. Its a pity that I didnt have time to ask her her name. Every time she answered the phone and didnt make an appointment, she would never see the doctor on that day, but other front desk ladies could help you make appointments with the doctor, or at least they would help you ask if the doctor could Can't take one more patient, because their clinic has several doctors on duty. She didn't even ask, and she was full of words. What's even more annoying is her original words: Do you have any medicine at home? You might as well buy medicine for yourself like this. What is the clinic open as you say? Everyone can be a doctor by themselves, buy medicine and eat by themselves. I don't understand how this kind of person is hired. A mouse shit spoils a pot of porridge. (Original) 7-8
Dec 18th, 2021