Brooklyn Stitch

These Reviews are terrible. I Never shopped here but I was looking for a shop to customize my jacket and from reading the reviews I’ll keep it moving.
Oct 25th, 2021

Not sure about the previous reviews but it’s really disappointing that the work that was done is alright however ! I was mostly shocked at the overly charged price of a simple name 6 letters to be exact ! Being stitch onto an apron ! And being charged 119$ that’s ridiculous ! I have had this same stitching done before here and for one apron it was. 30$ not sure how the prices jump so enormously! I was not interested in disputing this so I paid the amount and left knowing I WILL NEVER RETURN !
Oct 22nd, 2021

I wouldn’t recommend this business to my worst enemy. Tried them in Fall 2020 for a 25 black tee shirt embroidery order, first run of production had my company’s text spelt all wrong. Then it took another 2 months for them to correct their mistake and get me the t shirts with the text I ordered. Fast forward to July 2021, I wanted to give them another shot because they’re in my area and I like supporting local businesses. I stopped by at the shop and placed an order for 30 black embroidered tees. 6 weeks goes by, no updates, no follow up. Finally heard from a new employee basically telling me the employee who took my order didn’t have any of my orders details. Supplied the details to the new employee, expressed I still wanted the shirts and go ahead with the order already; another 4-6 weeks go by, no follow ups, no updates. Completely silent. Finally after calling enough times I got someone, they said they still hadn’t ordered my shirts but were willing to give me a refund. Disappointed would be an understatement, they’re callous on the phone and apparently the employees completely cognizant the company is an organizational disaster. She told me the owner had already refunded my deposit when that was not the case. I was refunded shortly after reaching the employee but safe to say was not a pleasant experience working with Brooklyn Stitch in any facet. Customer service and organization is lacking big time here.
Oct 6th, 2021

I had a confirmed order with Brooklyn Stitch in January of 2020 that included embroidery of 4 items I mailed to them with shipping boxes and postage to ship to the recipients. All of this was coordinated with their staff. Brooklyn Stitch did not complete the order and actually went completely MIA. Zero contact. I lost the service I was promised and the items I put in their care. Disaster. Someone was in touch weeks ago (EIGHTEEN MONTHS later) asking if I wanted my items back but as I should have expected, I was not able to reach them again. They have not returned my items. Why did they bother resurrecting any of this?
Jul 8th, 2021

Excellent customer service Great Work!!
Jun 20th, 2021