Dental365

Nov 11th, 2021

Nov 3rd, 2021

The staff is very friendly and does an excellent job of making you feel comfortable and welcomed! Never had such a pleasant dental experience!
Sep 27th, 2021

This was my first visit to Dental 365, and I was so impressed! The office staff was so friendly and helpful. Dr. Bienstock and Mohammed did a great job with my extractions, taking the time to put me at ease and make sure that I was comfortable. Now, two days later, I’m feeling great.
Sep 14th, 2021

If you like good customer service, hate gaslighting, and want to avoid spending four Fridays at the dentist, then don't go to Dental365 at Park Slope. I came in for my standard six month check-up. I immediately picked up on my dentist's rather clipped bedside manner, but didn't think much of it at the time. I was told that I need to "brush better", my gums were inflamed, and that I had a cavity that would need to be filled. I came back for my second appointment to have my filling filled, and there were more red flags from Dr. S. that her bedside manner was lacking. She kept telling me to "bite down", but then when I would bite down, she would say "no, bite normally". Rather than explain to me what exactly she wanted me to do, I had to repeatedly tell her that this was the way I bite, and that I didn't know what she wanted me to do. She wrapped up the filling and she told me that if the bite felt off, for me to come back and she would adjust. Immediately after the filling, I started to feel a sharp pain radiating from the tooth with the filling whenever I ate. At first, I thought that this might be normal since I hadn't had a filling in a while. But after a week or so of no relief, I was nervous that something was wrong. I scheduled another appointment (props to the reception staff who got me in very quickly). This term is overused these days, but my third appointment at Dental365 can only be called a gaslighting one. I explained the pain, and Dr. S said that she didn't know what the problem was because the filling was so small. She told me that there shouldn't be any pain, and she mentioned that my gums were still inflamed. She adjusted the bite and said that she could schedule an appointment to have the filling redone, but that I should cancel if the pain went away. At no point did Dr. S try to really get to the bottom of what the pain was - she didn't ask any questions about my type of sensitivity (cold or hot), how long the pain lasted, or really any sort of probing questions. After two weeks of experiencing tooth pain with no sign of it going away, and waiting an additional week than previously scheduled because Dental365 had to push back my appointment, I came in for my now fourth appointment at Dental365. I told Dr. S that I was still in pain. She again expressed her surprise at this. She told me that she would redo the filling and "we'll see". When I asked pointblank if that would do anything, she did not give me a straight answer. At this point I was so upset, and frightened about undergoing a procedure that might not do anything, that I told Dr. S that I felt like I deserved an apology for being in pain for so long. She responded by saying that she was sorry that I was in pain, but that there was nothing necessarily wrong with the filling. This got me even more nervous - if she was so confident that my filling wasn't causing the problem, then why would we even redo it? - but when I asked what else could be going on, Dr. S did not give me a straight answer. She vaguely referred to tests she could run to figure out was causing the pain, but she didn't immediately offer to do them at this appointment. After several back and forths, Dr. S said that she didn't feel comfortable doing the procedure because I was not "confident" in her. By this point, I was so heated that l left and asked the reception to put me in contact with the office manager (something I have never requested before). I then went to Dental Spa down the street and had the completely opposite experience. Dr. Sapienza examined me closely, asked me a lot of questions, and explained that while uncommon, the new white fillings can cause sensitivity to cold that can last for several months but eventually goes away. He also explained in depth the tests he would run if the pain lingered. Ultimately, perhaps I should thank Dental365 - for giving me the opportunity to become a real adult and - heaven forbid! - pick up the phone to schedule an appointment with an actual dentist.
Oct 11th, 2021