Computer Answers

Dec 18th, 2021

GREAT PLACE VERY SMART ON WHAT THEY DO. SERVICE WAS OUTSTANDING..
Dec 13th, 2021

Although I really liked the person who initially helped me, unfortunately the refurbished laptop I purchased was not functional (I used it for about 20 minutes and then it crashed - and every time I turned it back on the screen flashed on and off). So I immediately returned it and was assured that the person who processes credit cards would be in the next day. I stupidly didn't double check my account until a few weeks later, and realized I wasn't refunded. I didn't receive a single voicemail or email from them after the return, and I even have documentation from them confirming I returned the laptop. They've given me the runaround since then, stating the laptop was totally fine and they will not refund me. They won't return my calls or messages, even after one employee assured me I would hear from the owner soon. I've had to open a dispute with my credit card company to try to get my money back. It's wild because I was actually going to have my other laptop repaired with them, which would have probably cost more than the refurbished laptop did! Super super sketchy - be careful!
Nov 23rd, 2021

Best customer service experience I've had in a long time. Unfortunately, I didn't get the workers name who helped me, but I came in with a failed MacBook Pro charger and the person working was quick to address the issue for me. I was in and out of the store in 10 minutes with a perfectly efficient charger. Thank you again for being so kind and professional.
Nov 20th, 2021

Incredibly kind and professional and quick service, could not have had a better experience getting help wiping a computer. Best Buy told us 2 days, and we were able to get fixed day of. Such reasonable pricing, lovely communication. Thank you so much for making a hard day easier! Will definitely recommend to anyone with computer issues.
Nov 18th, 2021