Champs Sports

May 16th, 2022

First let me say dont waste you time coming to this store the one guy cause I have to be specific with braids alledgedly the manager (Junior or nav) is extremely rude to his clients I asked for another box since mines was torn and crushed in areas ( btw sneakers just came out today) and he says no then when I try and explain to him that to me the box is just as important as the shoe he walks away what kind of customer service training do you provide your representative? I asked for his name and he refused to give it the sales person should have name tags to avoid these issues!! I know we are in the Bronx but that does not mean your customers are animals!!!! I expected more from a manager ad your store
May 9th, 2022

Apr 17th, 2022

Mar 28th, 2022

If youre attempting to do a return go to any other location but this one. On 3-19-22 around 12pm my girlfriend attempted to do a return. The cashier was incompetent and when she called her manager over I saw why. Management also doesnt know their own policy and tried to tell my girl she cant return the shoes because they dont sell them in store. Even when my girl gave the cashier her phone to view the receipt the cashier left the app and started scrolling through my girls phone. The heavy set Spanish male manager and the small black female manager with dreads need training on how to implement store policies and train their CUSTOMER SERVICE REPS!!the champs in bay plaza did my return in 2 seconds. Will never use this business again anyway
Mar 21st, 2022