The Original Warehouse

Sarah Gedraitis,Thank you for taking the time to share your experience at our restaurant. We sincerely apologize for the inconvenience and disappointment you faced during your visit, especially regarding the issues with separate checks, the delay and mistake in your order, and the overall level of service.We understand the frustration caused by our new system's limitations on processing separate checks and are currently working on training our staff more effectively to avoid such situations in the future. Additionally, the oversight in food quality and the delay in service you described does not reflect the standards we aspire to maintain. We are taking immediate steps to address these concerns, including enhancing our staff training and revisiting our operational procedures to ensure that every guest receives the attentive and prompt service they deserve.Regarding the cold fries and the less-than-satisfactory food quality, please know we are reviewing our kitchen practices to ensure that all dishes served are of the highest quality and meet our guests' expectations.We value your feedback as it helps us improve and serve you better. We would appreciate the opportunity to discuss your experience further and invite you back to our restaurant to demonstrate our commitment to excellence in food and service. Please feel free to contact us directly at 716-823-5500Thank you once again for your honest feedback. We hope to have the chance to serve you again and provide a much more positive experience.Warm regards,Management