AT&T Store

Nov 8th, 2021

My new phone had an issue with the simcard. Ben was super helpful fixing it. Thank you so much.
Oct 20th, 2021

SUPER rude staff and SUPER long wait times. PLEASE save yourself the headache and do not go to this store. This is a third-party independent authorized retailer and not a corporate AT&T store. If you're not sure what the difference is, look it up; there are TONS of horror stories online about the shady business practices of AT&T's "authorized retailers". Their warranty and exchange policies are different, they make you sign "secondary contracts", and their prices will be different from what you see on the AT&T website. Their giant "AT&T" signs are meant to fool you; they DO NOT WORK FOR AT&T; they work for and are trained and hired by third-party companies, NOT by AT&T. AT&T "authorized retailers" are widely known for cutting corners and sneaking in expensive features into customer accounts without telling customers. They are trained to be salespeople who earn COMMISSIONS, NOT technicians or customer service support, and they will talk you into upgrading to expensive contracts or smartphones so they can earn their commissions. I am not surprised AT ALL by the other reviewer's story that they hustled a 93-year-old grandmother into upgrading her flip phone to an expensive smartphone and would not let her return it; "authorized retailers" DO NOT abide by official AT&T return/exchange policies plus the commission on her sale probably already went directly into their own pockets and they were loath to part with it. I was super confused when the salesman at this store gave me a price for a phone that was different from the price I saw on the AT&T website; now I'm angry that I wasted an hour of my life first waiting to be helped while the salesman spent 45 minutes on the phone in the back of the store, and then arguing with the salesman, not knowing the prices were different because this was an authorized retailer and not an official AT&T store. The AT&T store on Northern Blvd less than 5 minutes away from this store is an official corporate AT&T store, not a third-party, shady, scammy authorized retailer, and you'll get much better customer service there and you will feel safer knowing you're under AT&T's official warranty/exchange/refund policies, contracts, and prices and not some shady third-party company's. I repeat, SAVE YOURSELF THE HEADACHE and go to the official corporate AT&T store 5 minutes away, as all the horror stories online will warn you.
Dec 5th, 2021

I purchased an iPhone at this store the phone stopped working after 36 hours It overheated and home button stuck. It's dead I went back to return & exchange to be told they don't exchange or return I have a contract with no specifications on a return or exchange policy nor that I would be on my own even if defective. They were quick to take my money I spent literally hours tonight on the phone looking for a resolution to find none I have to go to an Apple store which is not local, to get my phone fixed Ive had it two days I should get a new one not fix a $800 phone. What a rip off What business never has to take anything back? There is NO return policy posted in the store I want a new phone and I don't want to wait weeks or drive a couple hours to get one, NEVER ever shop at authorized retailer Never again its a rip off Our local store is terrible.
Dec 2nd, 2021

I had a problem with a phone I purchased at this store, which is an authorized retailer. I went to another AT&T store that happened to be an AT&T corporate store. The corporate store would not help me at all because I bought from an authorized retailer. The AT&T corporate store had no records of me purchasing the phone and they did not have the authority to touch the phone. I was told I am stuck dealing with the specific authorized retailer that sold me the phone. Authorized retailers usually do not have the technical skills or equipment that a corporate store has. If you have a problem with the phone, hardware or software related, a corporate store is in a better position to handle your request. Authorized retailers are not interested in follow up service; they are interested in sales. Stick with the corporate stores if you have a choice. They are well organized, professionally managed, will provide follow up service, and you are dealing directly with AT&T corporate. Not some third party.
Nov 29th, 2021