Prime Care Medical Equipment

The bed itself and the delivery person were great. Communication not so much. I called there twice, and got the rudest, snippiest employees.
Oct 14th, 2023

No one trying to help here. Couldnt get anywhere, lady hung up on me.
Nov 26th, 2022

Go out of the way to make things better
Jul 8th, 2022

I had 5 surgeries on right leg in 8 months. The equipment rented, a scooter and wheel chair, were great quality and played a major role in my recovery. Customer care is excellent. They did all the paperwork for Medicare and my insurance and allowed me to keep equipment with physician renewal of script which they took care of. They are there for you on your journey back to wellness again. They will be my go to for help with medical equipment needs.
May 19th, 2022

I rented a basic hospital bed for 2 months from Prime Care. I wasn't sure what to expect. My husband stayed home for delivery and sent me pics of the bed. I could tell just from the photos the bed was in great condition. The spring mattress super clean. My husband said it came right out of sealed plastic bag. So it could have been new or recently refurbished. The bed came with a wired remote control to raise your head and raise the part underneath your knees (it was great for my knee replacement). There's a hand crank at the foot of the bed where you can raise or the lower bed. I found the single spring mattress comfortable to sleep on. If you do rent from them, be sure to call way ahead of time to schedule a pickup date. Due to my own stupidty, I didn't know this. I assumed they would be calling me for a pickup date. The reason why I can't give them five stars is due their inability of returning phone calls. The first day I called was at 8:00 in the morning. I waited all day to hear back from someone inside my house because I have no cell phone service in my barn or anywhere outside in my yard. I never heard from anyone. I called the next day shortly after 8: 00 determine not to have to wait in my house again with Wi-Fi call on waiting for a phone call. I understand it's hard from anyone in the Albany area not to realize that there are many homes in rural areas if Washington County that don't have cable or cell phone tower service, but that's how it is out here. The ladies who answer the phones seem to be under the impression that a customer should wait 2 or 3 days to hear back from their scheduling department. I had a few questions & concerns, so I asked to speak to the Office Manger. Instead I kept hearing how the scheduler is out on deliveries and will call me back when n they RETURN. I explained tha I heard that yesterday, but no one called me back. As a matter of fact, I left a voicemail message for billing and no one called me back from there either. The young lady who I first talked with decided that my concerns weren't important enough so she hung up on me. I spend close to $600 on a rental bed & she hangs up? When I called back, another young lady picked up the phone. She was somewhat better, but clearly wasn't going to transfer me to an office manager. So once again, I'm transferred to the delivery/pickup departmen... and once again, I get voicemail. I left a message. Within minutes, I received a phone call from Jeff. I apologized to him for my somewhat irritable voicemail message & he apologized for the fact that no one returned my phone from yesterday. I found Jeff to be polite, professional, and very helpful. Thank you, Jeff. I was in customer Service for 30 years. Seventeen years of those 3 decades were in banking. Bank customers can be REAL nasty when there's a problem, but I never hung up the phone or walk away from them. I wouldn't even have thought of doing something as juvenile as that. I know I'm old school, but there are BASIC business etiquettes that should never be ignored. When you're talking on the phone, smile as you do. That smile is in your voice & the customer picks up on it. If a customer is in mid sentence, don't cut them off. When you're frustrated with a customer, take a deep breath and relax. If you can't deal with a customer, politely put them on hold and seek assistance from someone else nearby. The one thing you NEVER do, is hang up on them. That's the most unprofessional & childish thing an employee can do. Not only that, you lost a customer, and you lost that customer's family and their friends (snowball effect). The first impression customers have when calling a business is based off of the person who answers the phone. So be professional. Would I suggest you use them? Well, that's up to you. Will I use them again. Not too sure. I will keep in mind how clean and well maintain the hospital bed was and go from there. There's a place in Glens Falls, maybe I'll check them out next time.
Apr 6th, 2023