Zales

Apr 19th, 2019

Mar 13th, 2018

Feb 25th, 2018

I was in Crossgate Mall for a shopping visit and decided to walk in cause the jewelry display was so attractive. I was blown away at the ranges you can find here. Their prices are also pretty moderate to suit your budget. The staff that attended to me was also super friendly and polite.
Nov 22nd, 2017

Do yourself a favor and go elsewhere. Staff is clueless and unprofessional. Who swears about their coworkers in front of a customer? Screwed up a custom order and then forgot to even call me to tell me. Went in to check on it after a month of waiting and they told me they didn't know what happened and they couldn't help me because a manager wasn't there that day so I had to come back during the week. Came back during my lunch break and it took forever to find my ring behind the counter because it's such a mess and took even longer to come to the conclusion that I couldn't special order the ring to my size because it was now too short of a time before my wedding and they have no way to track the status of a custom order. HOW IN THE WORLD CAN YOU NOT TRACK A CUSTOM ORDER!? They couldn't even look up my order to prove I paid and wanted to see a credit card statement. If you do buy something from here.... keep your receipt!! Bottom line... unprofessional and un-knowledgeable employees, poor customer service, zero internal controls. Store also looks like it's a low class jeweler. Dirty and unorganized behind the counter. Had a much better experience getting my fiances ring next door at Kay.
Feb 20th, 2017