Time Warner Cable Business Class

They had me wait a half hour, one worker couldnt even help people because he just returned from a leave of absence and lost all his access. Finally exchanged my modem which took about 2 minutes (they really should have a dedicated associate for that). Got my modem home and unwrapped the shrink wrap, sure I know they reuse modems, but they didnt even clean this one, covered with dusty grease on top, I had to use a sanitizer wipe on it. I took a picture of the top of it before I cleaned it just to show people how nasty it was.
Mar 30th, 2024

I recently had the pleasure of experiencing outstanding customer service from Matthew Thomas at Spectrum, and I am compelled to share my positive encounter. My elderly mother encountered some issues with her Spectrum account, and Matthew Thomas went above and beyond to assist her with patience, empathy, and a solution-driven approach. What truly stood out was Matthew's proactive approach to problem-solving. Instead of simply addressing the immediate issue, he took the initiative to assess my mother's account comprehensively, identifying potential areas for improvement and offering practical solutions to enhance her overall experience with Spectrum. His dedication to ensuring customer satisfaction was truly commendable. Overall, Matthew Thomas exemplifies the epitome of excellent customer service. His professionalism, empathy, and solution-driven approach have undoubtedly left a lasting impression on both myself and my mother. Spectrum is fortunate to have such a dedicated and compassionate individual on their team, and I would not hesitate to recommend Matthew's services to anyone in need of assistance. Thank you, Matthew, for your exceptional support and unwavering commitment to customer satisfaction.
Mar 26th, 2024

Kevin helped me get my elderly grandmother set up with a new iphone. He was extremely helpful and patient!
Mar 23rd, 2024

There should be 0 stars. Spectrum is bad for our community. Their price schemes only highlight the monopoly stranglehold they have over the Capital Region. Upload speeds are abysmal. Lower than what the government considers broadband speeds (100/20). Unless you shell out their top tier "gig" plan you where you can only upload at 20 up! If your in the market for a new home. Make sure it has Verizon / Fiber alternatives. A lot of places in Albany (even close to the hospitals) will not be getting fiber anytime soon and your only choice for wired is Rectum. They see no reason to upgrade.
Mar 20th, 2024

This is the Clifton Park location. They screwed up everything. They gave me a new DVR box and then two days later the DVR stopped working. Customer service said I had canceled it, I asked them why would I cancel the DVR but yet come home with a brand new DVR box? Our telephone didn't work for 3 days, and Internet for 2 days. After several several calls it was figured out that all of these errors were all human errors that their people on the phone made. There were a total of 9 calls make within. 3 days to get things correct.
Mar 13th, 2024