Paychex

I would give 0 if I could. I have never experienced such poor service in my life. When I decided to leave paychex they wouldn’t provide the forms that I needed. I reached out to managers and never heard back. Meanwhile I received harassing phone calls weekly from people trying to get me to purchase additional services. When I finally left I informed my rep that I was leaving and didn’t want them to run the upcoming quarterly reports- they went ahead and ran them anyway and billed me for them.
Sep 18th, 2021

Terrible Customer service. They promise you everything at the beginning to gain your business. They deliver very little. Stay away from this company!
Aug 17th, 2021

Judging by the plethora of 1 star reviews here, I am not alone in my complaints. And my complaints are in line with the rest. At the beginning, they talk a big game about what you'll get, wrap around services, making your life easier. But wait until you need something, like when I had a workman's comp audit. I emailed, and emailed, and emailed. If I didn't keep hounding them, it would have never happened. And once I was getting the audit documents, I was informed that I should have been on a different plan, and that many of the things I requested from the beginning, like some guidance on needed paperwork for hiring my first employees I did not get. They tell me a year later "Oh, you should have been doing this." I am now in the process of finding a different payroll and HR company. Can't wait to switch.
Sep 7th, 2021

Unprofessional. Zero Accountability. Unwilling to produce paid for documents in a reasonable time. You never get the answers you're looking for. Will take your money and not provide service.
Mar 26th, 2021

Terrible service, arrogant customer service, no desire to help you, owe me money and they will not send a check because I quit their service, they are the worst business I’ve ever dealt with for anything, I highly recommend going elsewhere!!! I just sent the information to Alicia, she knows what’s going on and has all my information
Mar 19th, 2021