Townsend & Company Hair Salon and Spa

Nov 26th, 2022

Im from Texas and was nervous about finding a new professional stylist out here up north & I am glad I found Liza DeMartino! Was absolutely happy with my haircut!!! And she was very welcoming! Overall my experience there at this salon was awesome! Im definitely coming back! Make your appointment here! Service: Haircut
Jul 9th, 2022

I went to see Michele with the goal of blue-black hair all over in mind. My hair is already black, and she told me that she would need to lighten my hair to get it to look blue. Being that she is a professional who I trusted, I didn't object. I also didn't object when she suggested doing a balayage instead of dyeing my whole head. When I first left the salon, I was deeply disappointed with the color, as it looked blue in some areas, green in others, and appeared to also have patchy bits of a dull grey or dusty blonde. I called and Michele agreed that the color was not even all the way through when I went back the very next morning. The reason I give two stars instead of one is because she did try to fix my hair after seeing that the color was indeed uneven and because she was very nice about it. I've included pictures. The first one is what my color inspiration was, and the others are what I got after the second visit to the salon. After the second visit, I wasn't going to further complain about my hair; I figured I'd just deal because Michele said she would be willing to just dye it black for me in a week. But about two or three days after the second visit, I wanted to cry every time I looked in the mirror because my hair went from a natural dark brownish black (as I hadn't dyed it in over a year) to the color of seaweed. The bleach damage also took away the shine that my hair had before my appointment. My hair felt gummy and dry and had never felt that way before. I wouldn't even mention the bleach damage (it's to be expected of course; it strips hair), but I bring it up because the damage was done to no benefit of a good color yield.I then contacted the salon because I wasn't sure I trusted Michele to try to "fix" my hair for the third time. I requested a refund for the color service charge and I thought it was a reasonable request being that Michele acknowledged my hair was not right by offering (unprompted) to re-dye my hair a third time. I was told that since I "appeared happy" when I left the salon, a refund could not be issued. Yes, I did "appear happy" and I also tipped $100 on the $250 service because of the time and effort that Michele put into my hair. She really did try, as aforementioned. That does not, however, change the fact that the color came out uneven and ashy. When I texted this to Michele after getting a no on a refund request, her reply included, "Blue is a difficult color to achieve, especially on black hair." Had she told me this before attempting to do a color that she wasn't confident could be achieved, I wouldn't have tried it. I would have simply requested that she just dye my hair a darker black all over, and I would have continued to be a client of Townsend salon for years to come. Had I received a refund, I wouldn't have written this review and I would have been willing to pay full price for Michele to re-dye my hair once the greenish blue faded out some more over the next couple of months. Alas, this is a wrong that the salon does not want to make right and so I will unfortunately not be returning and cannot recommend this establishment to anyone.
Sep 13th, 2022

Doug was nice but super sloppy. When he walked me over to his station for the consultation, there was blonde hair all over the chair and floor from his previous client. I looked at the hair and he swept off the hair with his hand, leaving most of the hair in the chair. I should have left the salon but I didn't want to get charged for the cancellation so I just went ahead and sat in the hair. He washed my hair. When we got back to his chair for the cut, I could see a bubbles of shampoo resting on my ear. I cleaned the shampoo from my ears with the towel that was around my neck. The cut was mediocre and his styling technique was terrible. The only reason why I am giving two stars instead of one is because he was very nice and the staff was nice as well. I would not recommend this salon.
Aug 19th, 2022

WOW! Liza saved my summer! I wanted my first risky short hairstyle and she not only executed it with perfection, but the entire experience was delightful. I cant say enough about how wonderful she really is. The shop is so clean and welcoming and right in the heart of the capital. This was my first time there and I cant wait to return. Service: Haircut
Jul 1st, 2022