Wells Fargo Bank

Juan Gonzalez _{on Google}

Dec 24th, 2023

This is one of the best branches that Ive visited in a long time. During a recent visit I was greeted immediately, my questions and concerns were answered and addressed properly. Although I was very pleased with the customer service, I left somewhat appalled. Truly, I hate being this person, and would rather not be in a position of commenting anything like this but as a customer I feel like its important that these things are taken into consideration. I had a quick encounter with the manager who is a very lovely lady but had a pungent smell, and seemed somewhat unhygienic. Physical appearance and the way we portray ourselves is of high importance to a company and the impression that we want to make. I could be wrong and it couldve been anything else, who knows. Just food for thought.

Walter Shue _{on Google}

Nov 16th, 2023

This rating is for two employees at the Belen, NM branch
Daniel R and Maria G
After my Dads passing in April 23 and then my step Mom passing in Oct 23, I assumed the trustee role of their estate.
This was my second attempt at a Wells Fargo branch to make the necessary changes to their checking and savings accounts.
They both worked together in figuring out the proper layering of paperwork required by Wells Fargo to make it happen. 2.5 hours, yes 2.5 hours
Daniel called the help center multiples times that was NO help at all
If it wasnt for the determination and perseverance of these these two, I would have walked out totally beat down and despondent
One star for Wells Fargo with their unattainable processes along with a help center that could guide them
Thank you Daniel and Maria

Paul Dominguez _{on Google}

Jun 26th, 2023

I can never go to the ATM without it being DOWN ! This is my local bank and I always have to drive to the next city to get to the ATM wich has a walk up and drive up ATM . Belen only offers a walk up wich is always down especially on weekend and holidays. Guess I shouldn't shop local. Frustrating !!!

Dashers Cleaning _{on Google}

May 11th, 2023

they are a horrible bank. they allow many hackers to hack people's accounts with out notifying clients and they don't have a care in the world. they allowed a brand new account to be hacked within 6 hours of it being opened. STAY AWAY FROM THIS BANK AT ALL COST!

Walter Scott _{on Google}

Apr 22nd, 2023

Used ATM