New American Funding

Misleading and poor customer service.
Jun 30th, 2021

Aug 28th, 2020

Jul 3rd, 2020

After looking at rates from many companies, NAF provided the best rate by nearly .5%. Paul and Alam were accessible, addressed all of my concerns, explained my options well and provided realistic expectations of costs that left me without any regrets at closing . Everything went exactly as I was told it would in the time frame I was given. Twice when I received time sensitive documentation that I didn't take care of within a day I was called and it was explained what I needed to do and how. As a first time buyer the whole process was a bit overwhelming, but I feel that NAF made it an easy process and spoke with me on the phone literally dozens of times before closing.
May 8th, 2020

As the other party working with this lender of a buyer who's purchasing my house I do not recommend anyone to utilize this company's lending services. This company has poorly communicated any delays or progress to my agent and it has ended up costly on our behalf and a lot of time wasting. I understand delays may happen but lying when something is completed and it has not is completely unprofessional. Regardless of what the hold up is communication is key to build trust and understanding. When contract documents are signed things should follow according to the dates sets. When that doesn't happen parties should be informed upon recognition of delay. 😡😡😡
Mar 26th, 2020