John Merkley - State Farm Insurance Agent

May 6th, 2021

I am not the type to complain in a review but....I feel this is much needed. I went to this office the other day just to see if I could add a driver and vehicle to my policy. As soon as I knocked on the door and asked if they were State Farm (there were multiple door to this building with multiple businesses so just thought I would ask) I was immediately given an annoyed response by a middle aged lady with blue eyes and dark grey/black curly hair. When telling her about the endorsement I wanted to get a quote on, she went on to say she could not do that if the driver and I were not married....her responses were short and rude. I asked additional questions just to make sure I was asking the write request because I am an insurance agent for another company and have never had any issue with not being able to add a driver who is not married to the policy holder! I just told her ok, never mind thank you after being given short responses, feeling unwelcomed. I later went to Steve kunkles State Farm on Wyoming where I was greeted kindly & even offered drinks! When mentioning my visit to this State Farm, Wyoming State Farm had told me that they do not know why I was told otherwise by eubank State Farm. I would stay away from this place & go get your free soda and warm hearted greeting at Steve kunkle!
Oct 8th, 2020

Always courteous, knowledgeable, and efficient!
Jul 30th, 2020

May 26th, 2020

Jan 12th, 2020