Carlos Lima, Liberty Mutual Insurance Agent

Liberty Mutual was no help when two pipe leaks were found in my home. They claimed it was "old damage" because the drip was happening over a long period of time and they would not cover it. Sorry Liberty Mutual, I do not have xray vision, so I could not see this leak behind WALLS. And the other leak was behind my water heater in the garage. I do not live in my garage Liberty Mutual! I have a mold policy so I thought they would at least cover the clean up of that. That was wishful thinking, they are not as they are just a useless home insurance company. I cannot find anywhere in my policy that says they will not cover anything if it was determined to be an "old" leak. Their customer service was nothing to write home about. They never would call me, they never responded to my messages online, long hold times just for them to hang up on you when they do pick up. I feel that they really did not want to help solve my problem.
Sep 1st, 2021

I wish I could give this company a zero, I am pregnant and had one of the supervisors yelling at me, when I didn't understand what was going on.. they had a bill after they told me my policy isn't up for renewing but still trying to charge me for another month. I got behind on my bill last year and paid in full what I owed and now they are saying I didn't pay all my bills and yet I got a bank statement to show I put up my bills up to date... Worse place ... DO NOT GO THRU THIS COMPANY ALL THEY WANT IS UR MONEY.. THEY WILL ALSO CHARGE U BILLS WITHOUT EVEN DISCUSSING IT WITH U FIRST.. 👎
Jul 28th, 2021

Jul 8th, 2021

May 28th, 2021

Service was great and waitress was very good. Food was a little bit of a disappointment.
Apr 7th, 2021