The Melting Pot

Karissa was unbelievable! She made our experience so enjoyable while the food and cleanliness were subpar. She was so attentive and such a smart young lady with a bright future. Rarely do we receive the type of attention and care she gave us! Would consider coming back just to see her.
Apr 6th, 2024

It was just alright. Disappointed with the cuts of meat and price.
Apr 3rd, 2024

Delicious food and a unique experience
Mar 30th, 2024

WORST EXPERIENCE EVER! While Im not one to write reviews, this ongoing awful experience deserves one. Dined in on DECEMBER 29th with my boyfriend. We were told about a 15 minute wait however ended up waiting about 45. After getting sat, we waited about another 20 for our waitress to acknowledge us. Service all night was slow; however once we got our tray of sauces our waitress accidentally dropped one of the spoons on the floor. She proceeded to pick it up and put it back in the sauce. Before she left, I politely asked if that spoon had just fallen on the floor. She looked at me and walked away. The rest of the night we continued to get slow service and the food was unenjoyable. Before we could leave, my boyfriend was having loose bowel movements in the restroom. Once he was ok enough to leave, we rushed out. Unfortunately for us, once we got on the freeway we had to pull over so I could vomit. While I understand there is a warning for cooking our own food, we checked every piece of meat to ensure it was thoroughly cooked before consuming it. Not to mention the reactions only lasted for a few hours; meaning it most likely wasnt food poisoning and more likely a reaction to some sort chemical in the food or on the dishes. After this already bad experience, I called the restaurant to try to find a resolution. I spoke to a female manager who said she would talk to the store manager and have him call me. I left my name and phone number. After not hearing back for a week, I called back. I then spoke to a male manager who said there was no note of my name or phone number but he now made one and would pass it along to the store manager and have him call me. After not hearing back for over a week, I called again And again, and again. Then I called again and this time the SM answered. He said he would have to talk to his district manager to approve a refund for me then get back to me. After 2 weeks of not hearing back, I called again. This time I spoke to the bar manager. She again told me she would make sure the store manager got back to me and he probably hasnt because theyve been too busy the past few months. After a few more calls of being told the same thing, it has now been over 3 months with no hearing back from their store manager. After such an awful experience and over $100 wasted, I hoped to at least get some money back but it seems there is no care on their end for any kind of resolution. So definitely wouldnt recommend especially considering their prices for such poor food and service.
Apr 8th, 2024

this was the worst experience ive ever had. my fianc and i had been wanting to visit for a long while and we went on our 1 year anniversary. our server Trevon H. was incredibly rude from the start. he would slam the plates down in front of us and gave attitude for the simplest of questions. he got angry with us for the stove being too hot and smoking even though he didnt explain how to use it. at the end of the meal we asked for the kitchen surcharge to be taken off (which is an option on the bottom of the receipt). he ripped the receipt out of my fiancs hand and had it changed. when he came back he threw the receipt at us and walked away. for first time guests this was disheartening. we spent $150 just for attitude and mockery the entire night.
Mar 31st, 2024