Pei Wei Asian Kitchen

Jun 12th, 2023

Jun 8th, 2023

It's not everyday I choose to write a negative review. We were so excited to eat at Pei Wei as we don't have this restaurant chain near us anymore, but we used to visit often when we lived near multiple locations. My first gripe is that the website stated they were open till 9pm but we found they closed at 8pm. Lucky for us...or some thought, we got there at 7:52pm. The first thing was they told us we couldn't eat in the restaurant since they were going to be closing. This irked me, as I was taught during my restaurant employment days that if a customer crossed your threshold at 1 minute to closing you took them through the entire dining experience as if they were the first customer of the day. Well, fortunate for us, we were planning to take it togo. To make a long story short, they messed up our order and didn't include one of the entries that they specifically asked us to make a substitution on, and when we went back to the store, they basically said the kitchen was closed and the best they could do was refund the dish. I eventually convinced the manager to see if they just forgot to include it since we know they prepared it. It wasn't there, but there were to other entries that were there that he offered up. (Maybe their employee meal). I thought that was a Nobel offer of the manager to try and correct the issue, and it was very appreciated. Unfortunately, when we ate the food all of our entries we fair at best and did not live up to our expectations and memory. I'm not sure if it was due to the restaurant location, or more of a systemic quality degradation of the franchise itself. All that to say, we will greatly think twice before making our way to a Pei Wei.
Jun 8th, 2023

Jun 5th, 2023

The food is slightly less good than it used to be but still okay. Good for lunch at least.
Jun 2nd, 2023