House of Floors

Danny White _{on Google}

Dec 19th, 2023

Had LVP done and it's peeling in less than a year. They do not stand behind there work or warranty

Steven Lucas _{on Google}

Nov 28th, 2023

Planning a remodel or a change of flooring? Check in with House of Floors first!

Isaac Zambrano _{on Google}

Mar 31st, 2022

Rude rude rude!customer service is very poor

Lois M _{on Google}

Dec 25th, 2021

this was done in 2018.....not enough tile was ordered in the beginning, it was incorrectly measured so that delayed one of my rooms getting done. I have had House of Floors out 3 or 4 times now because the hardwood keeps separating. I have been trying for the last 7 months to get them out to fix my floors. I have left 2 messages with the girl that answers for Ryan and he has still not called. We paid almost $7,000 for this tile. This is a horrible job. I feel at this point because it has not been fixed I should just get a refund and have someone else come and fix my floors. I have asked Ryan if there is a problem with this particular type of flooring and he says there is not. I am not sure what the problem is but I want it fixed.

Karen Fabrizio _{on Google}

Dec 23rd, 2021

First to expect is if Ryan states he will call with a time (when he measures your home) to confirm a time on Friday before the week they are scheduled for the work, make sure he lets you know if it is morning or afternoon. I had to call later in the afternoon to confirm (Friday before), because they didn't call me and house of floors stated they call 2 hours before quitting time.
The floor was put in 2 days, which was fantastic! My main hold up is since the floor wasn't flat, grinding and sanding was done on the first day. 2nd day the sub contractor was shorted 5 corners from House of floors so the sub contractor had to return to finish the job. Instead of an immediate return since the corners had to be painted, house of floors stated it wouldn't be until 3 days later, due to painting. I was given a 4 hour window that the sub contactor would show up complete the job, since he was working on another jobs. He came first thing in the morning 3 days later and installed the 5 corners. However the corners at the fireplace were not as I expected during the job. They were cut at an angle and not squared, plus the nail holes were not filled. Later I contacted Ryan and he stated this was the way he expected the corners to be cut because of the tiles at the fireplace and offered to make it right according to the way I wanted it. Even though I didn't agree with his opinon on the baseboards around the fireplace, I didn't trust his subcontractor to fix it correctly. Overall I am very happy with the luxury vinyl floor and for Ryan coming over to my house to see what I was referring to in my email to him and filling the nail holes. My floor is wonderful but the sample wasn't the best. Look at the pictures of the flooring on the back of the sample, it was this picture that sold me! I would definitely do business with them again due to their professional courtesy.