Masons Collision

Communication is bad.
Mar 19th, 2022

Excellent place to take your car and very trustworthy people thank God that I was able to meet such nice people at a very stressful time. God bless them
Feb 11th, 2022

I took my car to Mason Collision yesterday to receive an estimate on cost for repair to my rear bumper. I spoke to a gentleman named Richard. He was very polite and professional. Since I dont know much about cars Richard took the extra time to thoroughly explain what repairs would need to be completed and how long the repairs would take. He was very knowledgeable and accommodating. The estimate that I received was fair and comparable to other estimates that I received. I feel very confident that the work will be performed to the highest standards!
Dec 23rd, 2021

My experience with Masons is not only the worst automotive experience in the 53 years of my life but, also the worst customer experience. I brought my brand new car to Masons for body repairs in December 2020. The repairs were to re-do front end paint and minor body work completed by another shop in Arizona. They refused to return calls from both myself, my husband and our insurance company for months until pressed. I understand that the COVID pandemic has affected everything, so a reasonable delay was to be expected, we were fine with that and let several months pass, from December through April, without complaint or any contact being made by Masons to us. Masons received payment from my insurance company for the work. We called for status of this vehicle starting in May 2021, and monthly to date, and each time we were told it would be ready "Friday". Again, we were patient. The most recent call was made on 10/18/21 and they told my husband it would be ready "Friday" (10/22). Well, they did not call to tell us it was ready so, Tuesday, 10/26/21, I called and spoke to the manager, Richard. I asked if my car was ready for pick up and he said "No". When asked why not, he said that "it had not yet been painted". When I asked why he kept lying to us by telling us "Friday" over and over when it's not ready, (and no calls to explain delay or when will be ready) his response was that "He didn't do this to my car" and "he has a very busy shop" and "he is losing money on my job". I am doubtful that all the cars currently in his shop have waited over 10 months like mine and he received full payment from my insurance company for HIS provided estimate so, I do not know how he is losing money. When I asked why he continued to lie to us about this job and I insisted on a definite date I could come for the car, he said that (another quote) "He would wash it and I could come pick it up". Not cool. I relayed to him that due to these delays I was forced to buy another car for work purposes and will need to sell this one to pay for it, he said for me to "bring it to the dealer as is" and "trade it in". I told him that is not an option and further pressed for a definitive time it would be ready, he told me vaguely "end of November, at the earliest". So, 11 months wait for a job that required no special order parts, just labor (except for new car specific racing stripe decals to be placed on the hood once repainted). Disgusted, I called our insurance company after my final discussion with Richard (on 10/26/21). They could not believe this shops behavior. They sent a tow truck over to pick up the car and bring it to a reputable shop that afternoon. The owner of the new shop is very responsive, friendly and courteous. When my car arrived he called to let us know, made arrangements to meet in person and told us it will be ready in 3-4 weeks (and another 3 for the racing stripes to be added, after the hood paint is dry enough-a timeframe which we are fine with). Also of note is that there was absolutely NO work done at all on my car at Masons from December 2020 to October 26, 2021, when it was removed from their shop. none. at. all. I will tell everyone I know and post on every review site I can to: STAY AWAY FROM MASONS, they do not care about you, the customer. The manager "Richard" is a dishonest and shady business person. Also of note is that because it has been sitting for so long, Richard informed me there are now possibly additional mechanical issues with the car. These will be dealt with via warranty (the car is brand new, having just over 3000 miles) however, they could possibly have been avoided by Masons timely actions and will tack on additional time that I cannot sell this vehicle. COVID has delayed a lot of things, but not for 10 months, for this type of action, and communication goes very far, if by some strange twist it does.
Nov 11th, 2021

Bad luck for me but found a great body and paint shop! 3 vehicles in 1 year and each has been expertly repaired and in a resonable time frame each time. The paint matching is dead on! Mason's did such a great job on mine, you cannot see the repairs. Looking to get an old vehicle restored and Mason's will be my first choice! Services: Painting, Body & Trim
Oct 30th, 2021