Maxell Corporation of America Inc

Heaven help you if you need to contact Customer Support. Had multiple issues with a pair of Bluetooth earbuds and submitted a help ticket, as the local retailer I purchased it from was not willing to help & told me to contact the manufacturer. I have yet to receive any response from them...and it's been nearly two months. If you're considering purchasing their products, I'd either encourage you to 1) find an alternative, 2) purchase it from a retailer with a friendly return policy, or 3) thoroughly search for third-party reviews of the item. Hopefully you'll be saved from a frustrating (& money-wasting) experience).
Oct 20th, 2021

Dec 23rd, 2016

Jul 9th, 2015

Poorest Customer Service Ever Award goes to MAXELL I have never posted a totally negative review about a company until today, and I will post it everywhere I can. I returned a soundbar for warranty service that was received by the Maxell warranty department on May 4, 2017. The Soundbar was 2 years old and had a lifetime warranty. The lifetime warranty statement was printed on the box (that is why we chose it over a Sony at the same price) and I still have the warranty document that came in the box stapled to my purchase receipt. I sent a copy of it with the soundbar when I returned it to Maxell for warranty service. On May 14, 2017, I inquired via email since I had not received acknowledgement that the soundbar had been received. On May 26, 2017, I emailed again. Finally on June 6, 2017, more than a month later, I received this reply from Maxell Warranty Administrator, "Please provide me with your full address as well as the product that you return." I immediately replied with the requested information and proof of delivery from USPS. On June 7, 2017, I received a reply from the Maxell Warranty Administrator (who apparently has no name) telling me that my soundbar only had a 1 year warranty, but as a gesture of goodwill it would be replaced with a reconditioned unit. The email further said it would take 7 to 10 days to test, then it would be shipped Fedex ground, and the replacement would have no warranty. What happened to my documented lifetime warranty????? I emailed back and forth about that 3 or 4 times, with the Maxell Warranty Administrator insisting it was a 1 year warranty and that was that. I still have not received anything back, including a reply to subsequent emails asking for an updated status. Nearly 4 months have passed since I returned the unit for service. Spending $20 in postage to return the soundbar for warranty service was almost as big a mistake as buying it in the first place. I am not a vindictive person, but I am warning my friends and family via social media to NEVER purchase a Maxell product as my experience has been that Maxell simply does not honor their warranty or care about their customers. ----------------------------------------------------- I have added a star as they contacted me after I posted and are finally sending the promised replacement sound bar.
Jul 10th, 2017