Hunterdon Family Medicine at Riverfield Washington

Dr Martinez is cool to talk to and he listens to you and your concerns but the one receptionist is incredibly rude and disrespectful not to mention unprofessional and should not be considered for customer service,it's just the one receptionist there that's a witch,she called and said they have to cancel my appt and I asked why is that? She said they don't take my insurance,I said really after seeing him for over 4 years??? So called my insurance company and they were 200 percent nicer than her and the supervisor asked me if it's ok to do a 3 way convo w them and even mrs mcnasty was rude to the supervisor,after about 20 minutes I asked Ashley if she could hang up and I said I'm finished w them for good so called Coventry in Phillipsburg and they take my insurance so in closing don't go to hawkpointe or unless you enjoy being disrespected go for it,don't say anyone didn't warn you...
Apr 5th, 2024

Ive been coming to this place for years Dr Ian Martinez is absolutely amazing. The problem I have is the front desk. The girls at the front desk are so rude and disrespectful. Its amazing how they got a job in customer service. When you call the office they sit there and say please hold when really they sitting there talking to each other and got ppl waiting on the phone for 10-15 minutes or so. Ive seen it from the office Stan point too. The disrespect from the front desk is disgusting and ridiculous. If you dont like your job then put your 2weeks in and move on. Like I said Dr Martinez is a great doctor I would highly recommend him as your doctor but if you want to be disrespected by the front desk then be my guest.
Apr 2nd, 2024

I would highly suggest everyone to go anywhere else than here. Youre treated poorly everytime. At least thats been my personal experience.
Mar 15th, 2024

Jan 22nd, 2024

Great family physicians, very clean place, Girls at the front desk are always sweet and warm and welcoming, I haven't gotten the chance to get to know very many of the doctors here and I have to be honest with you My primary care physician was Dr.Kolpan and he was the specific reason that I chose to make them my primary, he was the only one that I would ever see, hands down the best doctor I have ever met, seen, had, known etc. And if I'm being honest since he transferred to only the Clinton location I have found that I make excuses for not going to the doctor when I need to and should have...It's really been a bummer that the doctor I had formed a relationship with and trust in is just gone like that....I've found it hard to make the step to give another doctor the chance but all in all this place is a great place to bring your family.
Oct 12th, 2023