Mimi's Cookies

Everyone loved the birthday cookies, we asked for White Castle ones since my husband has an obsession with the place- and they were a hit! They did such a great job and the cookies were delicious!!!
Feb 18th, 2023

I contacted her for minnie mouse cookies for my daughter's birthday party. I had to repeatedly follow up to confirm and attempt to pay. Her response time is Extremely slow. She finally confirms the order officially and says she will send invoice in a few days. Well she never does. I wait and wait giving her time assuming she's busy. Finally I reach out saying I still need the invoice. She read the message and never responded. Guess she changed her mind. I waited around giving her the benefit of a doubt and ended up in a time crunch. I will now have a hard time finding someone so last minute to make them. She also blocks negative reviews from her Facebook so that should tell you something about her business. Horrible customer service.
Nov 3rd, 2022

Best specialty bakery I have ever seen! I've ordered for special occasions twice from Mimi's and her team's level of detail, diligence and work product is incredible. Everyone who has seen the cookies she's made for me is in awe. It is worth the drive even if you are not directly in Waldwick!
Oct 25th, 2022

Fantastic job ! I ordered cookies are favors for my daughters college graduation/Disney college program party and they did exactly what I wanted beautiful work and they taste great too ! Would highly recommend and definitely used them again ! Thank you !!!!!
Sep 24th, 2022

I would give Mimi's Cookies LESS than 1 star if it were an option! I gave very specific instructions for cookies I ordered for my daughter's baby shower, telling Mimi IN WRITING that the theme was "Oh Baby." However, she didn't pay enough attention to my email and followed a picture I sent her as a sample instead, which said "Oh Boy." On Tuesday at 9am (prior to the shower which was scheduled for the following Saturday) I noticed that she had invoiced me for "Oh Boy" cookies, and naturally she requires payment up front. When I called to inquire regarding the theme, I was told that they had "probably" already started personalizing them, but she would check and get back to me. At 5:30 that same day, I had to follow up again to ask and she informed me that they were nearly done. When I forwarded my original email, I was RUDELY informed that the invoice stated the "Oh Boy" theme and that this was what the sample picture included. Then on top of everything, she sent me a picture of the cookies she had made; out of the picture/options I had shown her, there were 3 different samples - an adorable striped onesie, a rattle and a rectangle with a scalloped edge. So for $6 a cookie, she selected the easiest one to make - the rectangle with the scalloped edge!!! And let me tell you, they were AWFUL; who makes cookies 5 days before an event? They tasted like cardboard! When I picked them up, she just handed me the box and said, "Oh I'm sure no one will even notice." Not one word of apology for the mix up or an offer to compensate me for anything. I just took the box and walked away... the most horrible customer service I have ever encountered!!! Thank GOD for Lotito's Deli & Bakery in Ramsey; for $3 a cookie, Estella made the most adorable and delicious cookies that looked like a baby onesie with this wonderful icing and piping... they saved the day! My advice: don't EVER use Mimi's Cookies unless you want to deal with someone who clearly doesn't care about her customers!
Feb 11th, 2023