Le Bon Pretzels

I placed an order for delivery to add vegetables on one of the pretzels and put less cheese on another. The food arrived on time, but the order was wrong. I only got a pretzel with cheese and no veggies (as specified) and normal amount of cheese on another pretzel. I called the driver and he said that he'll notify them of the mistake. Nobody called for 15-20 mins. I then called Le Bon and I'm not sure if I spoke to the owner but he continued on and on with pathetic excuses. He stated that they don't even see the notes (yet still available to type special instructions) and they don't even have vegetables. Even if they didn't have veggies they could have called me. All he did is saying sorry but he didn't manage to resolve the issue right then and there. This place was recommended by a friend and after this horrible experience I have shared the case with all my co-workers. I'm only giving 2 stars because the food was good. Update: I wanted to give you a second chance to fix your mistake. I also wonder why I am no longer able to order online for delivery to the address I used yesterday. You're missing out on a lot of business.
Nov 2nd, 2019

Nov 1st, 2019

Oct 23rd, 2019

Aug 24th, 2019

Slow & over priced!
Aug 13th, 2019