Dr. Walter A. Wynkoop, MD

Dr Wynkoop has always been kind and understanding. He is a very good person and doctor.
Sep 21st, 2023

In the Lacey office there is a woman by the name of Wendy, who answers the telephone occasionally I never, and I mean never, have had a problem with the Toms River office, but Dr. Wynkoop's Lacey office has a very rude woman answering the phone by the name of Wendy. My father Antonino Genovese is elderly and was attempting to explain to Wendy his situation regarding medicine that had been ordered by Dr. Wynkoop. The woman Wendy was cutting him off almost after every word he said and he was very upset about this. My father is 82 years old, and dying and to know that someone is treating him unkindly upsets me and upsets my family when they were told about this. My father is never rude to a soul. So I know that it wasn't him that was getting nasty with this woman. I will tell you something, and tell it very simply... I do not accept, allow, or condone her actions towards him. I am a very understanding individual and I'd give the woman the benefit of the doubt had the case been that she was having a terrible day...then I'd just let it go. However my father called twice and I told him to put her on speaker phone so I could hear her demeanor and boy I will tell you something, she was so unprofessional that I felt as if I was calling complaining about food at a local McDonalds...that's her level of professionalism. The Lord Jesus asks that we forgive the wrong doings of other human beings, and as a good Catholic I do. But I am planning on speaking with the Dr. Himself regarding this situation that upset my father. I can only imagine how many other elderly people this has happened to that are not going to come forward because number one, I highly doubt a very elderly person would figure out how to write a review of this Dr's staff. Number two, I plan to create a Facebook page that will give the elderly a voice without having to just deal with RUDE PEOPLE. I ask that anyone reading this who has elderly parents or take care of the elderly to please check back here for more information on the upcoming webpage. This person was perhaps the most rude, and disrespectful person that I've heard in a very long time, especially at a Dr's office. Within the next couple months, by Summer's end, I will have my father's doctor changed and will never go back there...the sad thing is that the Dr. is a well mannered person but unfortunately he has chosen the wrong person to be his secretary, helper, assistant, whatever it is that she does. If the individual that spoke to my father happens to read this...well before you even think of being upset at this review let me ask you this Wendy, "What if this was YOUR father?"
Jan 12th, 2018