The Vitamin Shoppe Corporate Office

Horrible customer service! My package came destroyed due to their poor packaging. Liquid Turmeric destroyed my entire package of products, my carpet, my floor and and sink. And they hung up on me 2x when I tried to call about my refund and then told me since I got rid of the package then I must have my bank handle it. No one told me to NOT throw out a box covered and pouring out liquid so I threw it out and waited for my refund that never came. For some reason, I can't post pics on this review but believe me when I say it was a mess and Turmeric sticks to everything. I have spent 1000s on vitamin shoppe over the years....but no more. I'll be going to gnc or a grocery store. Don't shop here!
Dec 20th, 2022

The vitamin shoppe #482 your store manager Mike is extremely rude so I will no longer be a returning customer! I've tried to reach this office several times and haven't gotten through so I'll post it here! Your store policy is also ridiculous .
Oct 7th, 2022

I was happy purchasing on auto delivery after a store manager fixed my account. But now the auto delivery system is taking money from my account for auto deliveries that don't exist. When it was supposed to be reversed, it wasn't. Their solution is to receive it then manually bring it back to their store and get a refund of 83.xx dollars. That 83 dollars was going to other bills that I was going to pay. This is unacceptable. When I chatted with them for a manager, they ended the chat session. I called corporate, and they routed me back to customer care, who are incompetent to handle my request. They repeatedly say the same information like a robot. I will not be doing any more business with them. There is a girl there who helped me months later. She won back my business. However, I won't use auto delivery again.
Dec 13th, 2022

Several years ago, I told the district manager/Michigan that one of their women's multi vitamins had @/more than 1000 IU vitamin D. "The Real Vitamin and Mineral Book" written by a doctor and nutritionist, with thorough studies, says over 1000 IU/day can cause possible irreversible damage to organs such as heart, kidney, lungs and vascular system. I noticed no changes in that product for several years. Recently, their sales promotion shelved right in the front door has vitamin D3 at 2000 IU. After spending several hundred dollars, as I do multiple times per year @ this company, I was told I still cannot use the bathroom. Their customers should not be treated this poorly when their hard earned dollars are supporting their business. 9-22: I changed one star rating to three stars bc Gen. Mgr. has been ongoing force of superior stability for enhanced service and better experiences. I hope that upper management levels realize how important of an asset she is to their operation.
Oct 2nd, 2022

The service in Taylor S.C. is horrible. They seem uncomfortable when black people enter the store. They literally follow u around like a lion about to attack its prey. I had to tell guy " leave me alone ". Then they start stocking the shelves with no products. Only to follow you around. I really don't believe they hire black people. I haven't seen any. But they want our money. The prices are ridiculously high. And now they charge for bags. As a black person we do not walk out the store without our products In a bag. Ken's and KARENs like to accuse black people of stealing. With all the money you spend on one 1 item should at least get a bag for free. The atmosphere needs to change. The manager posions his crew with a racist atmosphere or they comes in automatically inserted with that poison. A bulling atmosphere. I just laugh at them.
Jul 26th, 2022