Total Home Interiors, LLC

Were very happy with our acoustic panels. It reduced the noise level significantly. Thank you THI, you guys did a great job. I would definitely recommend them for anyone who needs acoustic panels.
Sep 28th, 2023

I hired Total Home Interiors to reduce the impact noise in my two-story home. The company claimed they could provide a 70% improvement with their recommendations. Their solution was to screw down my hardwood floors to prevent squeaking, apply acoustical glue, place down acoustical rubber, accoustical caulk along the perimeters, and finally place underlayment and a floating floor on top. Unfortunately, halfway through the project, we noticed zero improvement and even an increase in vibration in the apartment below. We raised a concern to them, but Glenn, the owner, dismissed our complaint and instead blamed our house for having structural issues. He even tried to convince our other contractor to work with him to "make a lot of money together," which showed a lack of professionalism. After completing the work, the floors still squeak, and the impact noise is much more prevalent, shaking the floors downstairs every time someone walks upstairs. Glenn was fixated on the supposed "structural issues" of our home rather than the substandard work. He even suggested that we spend an additional 2-3k to hire a structural engineer to cut multiple invasive holes in our new ceiling for an assessment. However, we had already done a home inspection recently and had confirmed that the joists are properly sized and there are no structural issues in our home. Furthermore, the company categorized themselves as acoustical consultants on Google, which is misleading because their team has no acoustical credentials. The workers who came to our home acted unprofessionally and left acoustical glue all over our newly painted walls. They also charged us 13.2k for the work, including acoustical glue and rubber, for a 1,000 sq ft apartment. We had to purchase an additional 6k of laminate flooring and underlayment. Since the work done by this company decreased the soundproofing in our home, we refused to pay the rest of the 50% balance (~6.6k) and asked Glenn to walk away amicably since he obviously had no idea how to fix the issue. He continued to try to get us to pay for more services at a profit and even requested $3500 and an NDA to silence us from telling our story. After repeated threats of a lawsuit, we finally settled on $4750 with no other stipulations. Overall, I would not recommend Total Home Interiors for their unprofessionalism, lack of expertise, and poor quality of work.
May 7th, 2023

My Project: ~1000 sq. ft 2nd floor condo; 2 bed 2 bath 1 kitchen 1 living/dining area; lay all new floors/stairs with under-floor soundproofing; and 75% remodel kitchen and baths. PROs: the guys really know their stuff. Rich especially is knowledgeable, super handy, methodical and careful in his work, and a really honest guy. Matt is great with the tech stuff and home audio/video/computer/network. They were the only company I could find in Central New Jersey to do this kind of project with soundproofing included. Prices were reasonable and fair. They also happily did some extra work along the way as things came up which I very much appreciate. CONs: taking off 2 stars. 1st star off because the project took a very long time, many months over the expected finish date. There would be weeks at a time where I did not hear from them. 2nd star off because they did not finish. Unfortunately after a ton of amazing work they did, after I gave them the last payment, I haven't heard from them - they left holes in the walls, wall/floor trim unfinished, etc. OVERALL: a good experience, fair prices, great work for the most part. UPDATE 7/18/2022: Glenn the owner reached out, sent the guys back to wrap up the work plus perform additional new work. They did a great job and I ultimately do recommend this company to folks. Adding back a star. Thankful for their time and effort!
Mar 3rd, 2023

Dec 7th, 2022

In Glenns response to my partner, he pretends hes a stand up guy that has no hard feelings but dont be fooled. He did not offer to pay for the structural engineer after it was clear the solution didnt work and did not offer any follow up services at cost. In fact, he insisted that we keep throwing more money at the issue hoping that something sticks and insist that we would foot the bill for everything. We were also told that the solution they recommend would resolve most of the issues (70%) but additional work may be needed if more soundproofing was wanted. In our case, their work caused a Worsening of the soundproofing which was something we didnt think could happen. We didnt agree to settle because of the NDA he requested and he became very accusatory. He was extremely disrespectful and we rather communicate with lawyers than deal with him as we had lost all trust in his character. He comments on how we waited so long to write the review. Not sure why that matters to him since we settled sometime in February (few months ago). The truth is that we finally got a chance to sit down to write one because its a lot to explain. If youre looking for a reputable acoustical consultant to provide a proper assessment of your home and a valid recommendation this is not your place. If you want to hire someone to implement the same cookie cutter recommendation that mightve worked on someone elses home, then you might as well pay for a regular contractor to do the same for much less. They are not acoustical consultants and the solution they provide you is not tailored to your home and could even make matters worse. Dont expect them to resolve any defects at cost because they wont.
Oct 4th, 2022