Richards Funeral Home Inc

Super helpful & friendly staff during the most challenging time of my life. Very professional, punctual, and accommodating. The pricing also wasn't NEARLY as high as anticipated.
Oct 13th, 2021

Such a good experience with the whole staff. Everything was done just like the family wanted.
Feb 15th, 2021

I am sure this review will be removed as that is what The owner of this page will do.I-had the worst experience ,..and I will make sure it is known.Starting from then coming to my home to pick up my mother.  The 2 people who came,...could not handle my mother. They almost dropped her !...not once...not twice,..but 3 times !! If it were not for my husbands help,..they would have ! He hurt his knee and shoulder in the process,....upset us both,...and upset the neighbors who saw the outside part ! And most of all....disrespected  my Mother. My mother was slightly larger then average . Not obese at all.  When I told Mr Richards what happened ...he first said.. " Usually the police give us a heads up to the size/ weight ".  Seriously ??? Then he said " I knew I shouldn't have sent them, but I was tied up " SERIOUSLY ???  How dare he. The disrespect here to my mother and us was just outrageous. But we are emotionally numb,.....shocked by a death that happened suddenly, and I couldn't even respond to my disgust and emotional trauma this caused us.    At this point,...the thought of my Mothers body in their hands was almost unbearable .When my brother and I went the next day to make the arrangements ,...we were surprised that our Mothers request was cremation . All we wanted was to get her out of Richards funeral home and honor her. My brother was here from Colorado, and Bryan Richards was telling us that we could not get her cremated until the following week  ( it was Monday as we sat in his office ) He looked at me,.....and said.."  But I can have your mother buried by Wednesday ". How ?By selling us a casket,...going against my mothers wishes of cremation and have her buried. That...could all be done in 2 days .  My brother spoke up and said...We are not going against our Mothers  wishes . Thankfully he was able to take control as I was 100% emotional unable to.  He took advantage of our emotional state to try and sell us ! I realize it is a business,....but it should be done with integrity and respect first and foremost ,...and it wasn't. Not even close. He tried/wanted us to buy a casket.....have a viewing ,...and have a short service dictated by him as to how long the minister could even speak. All for profit....not for respect of what my mother wanted .  My brother took charge and asked for the crematory phone number. All of a sudden Mr Richards could call them,....and guess what. It could be done in a 24 hour turnaround . Then he told us the cemetery would not bury ashes until the spring as it would be dug by hand.So we said,..ok then we will pay for the machine to dig the hole. Mr Richards told us that the cemetery was run by a strict board and they wouldn't do it .  We made some plans and it was all going to be done at the funeral home with limited people due to the pandemic . And thought we would have to wait until spring to honor her burial in her family plot. We left Richards funeral home absolutely broken and more depressed . Nothing felt good .  We then went home and called The Pompton Reformed church in Pompton lakes as it was my Mothers church . I left a message with Pastor John, and within an hour or so,....He called me back. He told us he would talk with the cemetery, and try to get it done for us. He told us we could have the service in-the church with the burial after. When I hung up the phone....the sense of relief that this would be something beautiful for our mother was overwhelming. My brother and I both cried in happiness for this being something beautiful for our Mother. And it was.....Father John is an amazing Pastor and human being. He met with us for the first time, and we spoke for almost 2 hours. He and everyone at the church made everything as easy and peaceful for us as possible .  Her service was that Saturday and it was beautiful . Something many will remember for sure.  Mr Richards,...you should be ashamed of yourself . I am sorry for you that you lost your ability to see people as human beings ,..not just a dollar sign. That is something you will have to answer to someday.   FYI....We paid Richards funeral home about $ 2500 to have my mother picked up from our home ( disrespectfully), ..."stored' in what I was told ( by the woman that came to my home )was an un heated room ( not refrigerated )  then brought her to the crematory 2 days later. We had nothing else done ...no embalming...nothing.
Jan 11th, 2021

Beautiful care...
Jul 13th, 2020

Feb 7th, 2020