Bank of America (with Drive-thru ATM)

I always receive great service and today was no exception . Thank you BOA Rep Jose R!
Mar 24th, 2024

It's a bank. Nice and clean
Jan 7th, 2024

The initial greeter gave off a supercilious vibe, while the person who helped us was genuinely polite and friendly. Surprisingly, as we left, the initial greeter maintained the same unwelcoming demeanor. This inconsistency makes me think twice about returning to the bank.
Dec 3rd, 2023

I had an appointment for notary service for my Dad, who is a senior citizen (80 yrs old) at this location today (11/7) with Stephanie. When I went to the branch office, someone at the lobby turned me away saying, they do not notarize copies. Also there was a document where notary was required for his signature. He said they can notarize that document. Then he asked if my dad has account in BOFA. When I said NO, he said he cannot notarize that. Am a platinum account holder and he said he cannot notarize for my dad. I seriously do not understand why a notary cannot notarize a copy and also how they can turn away a senior citizen. Also I do not understand how someone can turn me away, when my appointment is with the notary and not with him.
Nov 17th, 2022

After having an exceptional customer service experience with the GM a few days earlier over the phone, Mary seemed to have a lot going on, on her plate with her son coming back from spring break and being delayed and an appointment she planned out 6 months earlier that she left her own branch and was rude to someone else that my mom overheard, stating she had only 6 minutes before she had to leave. She was tense and rude to my mom when my mom asked her to use the bathroom, Mary said that this isn't a public bathroom! What she failed to realize, is that this was a customer, mind you one of over 30 years with B of A and a senior who is almost 80 years young this year. If I wasn't there as my parents POA, which took over 3 hours to complete, due to back and forth nonsense, supposedly nothing Mary could have done to expedite, maybe my original 5 star review would stay put! I will add one other thing, Jenny who works at the loans division, is a very kindhearted and sincere human being which I would love to work with again. She let me use the bathroom the first time, and never mentioned anything about public or private bathrooms. I suggest Mary take some lessons in being a compassionate human being from Jenny, since we all have our day to day lives to deal with, and while being overwhelmed is sadly the norm these days, we must learn to be more patient and compassionate towards one another, and if we make mistakes, own up to them!
Feb 2nd, 2023