AT&T Store

Mar 24th, 2023

I had the most unprofessional experience with a rep in the store named Chris. I am a medium sized business owner and haven't been in an AT&T store for years.However on a whim I walked into the empty store smiling and was greeted with a guy yawning loudly! I should have left then but did want to see the new phones. Well, Chris claims to be there for 10 years; however he was very unprofessional, unfriendly and had no sales ability. He demanded my driver's license to get my account info which seemed odd. *** For the record, if this individual takes any of my personal information, I will go to the highest court of law to prosecute him. I did comply with his request for my license,, but it really got me nowhere....he didnt even take a moment to review my account info on the screen. I have been an ATT customer for 20 + years but Chris had ZERO interest in helping me and treated me like dirt. I am over 50 years old and felt age shamed.I abruptly walked out of this 20s/30s "boys club." As many other reviews demonstrate, this is a badly run business with awful staff. I called ATT corporate and was told the manager is Sovira, a woman. I truly hope that manager cares enough to reach out after she reads this review. I walked in to buy multiple phones and walked out disturbed by Chris's lack of ability to welcome a customer and make her feel comfortable. When I spoke with AT&T Wireless corporate, I ordered a new phone while I filed my complaint. I got Chris's ID number since he was so disrespectful toward me and filed a complaint about him. For me to leave and be that upset proves it was a pretty disturbing experience. Not sure why the manager is leaving 4 guys in their 20s/30s in the store during business hours. And there was no customer service orientation and it was truly shameful. I did prevail, as I purchased a phone from a very lovely girl from AT &T customer support who got her commission rather than this terrible representative! Again,I am concerned Chris took my driver's license and pulled up my account with all my information (which is privileged information.) I truly hope these people are bonded and have background checks often, because I am concerned for my safety. I truly hope that Chris will be retrained. Lastly, I hope no other middle age woman ever experiences the unprofessional treatment that I received.
Jan 27th, 2023

Jan 12th, 2023

Dec 26th, 2022

The ATT reps Alysha and Chris were amazing , professional and extremely helpful!! I highly recommend
Nov 28th, 2022