Homebridge Financial Services, Inc.

My home loan is through Homebridge. I called on 4/20/20 to ask about options for forbearance. I have a small travel business that has been heavily impacted by the coronavirus and needed to explore options. I was told over the phone that I could delay 3 month's payments and on the fourth month would be required to pay the total amount of mortgage payments for 4 months. I was outraged by the idea that if a customer could not pay one month then they surely could not pay 4. I told the rep that I absolutely did not want to go on forbearance under these terms. On 5/3/20, I received a call from Homebridge asking if I would like to get on a forbearance plan. I again declined citing the same reasons as the 4/20/20 call. Sometime around May 4th or 5th I was put on forbearance anyways without my knowledge or approval. To my understanding, I was not even eligible because I was current with my mortgage payments. During the months of April-May 2020, I proceed to make 5 advance payments, bringing my account paid through Aug 2020. I did this after receiving grant money knowing that it could be the last money I had for some time. I proceeded to make on time or early payments through early October. I called again on Oct 13th to officially request forbearance since I was out of money for good. I was told to intentionally miss my 11/1/20 payment to become eligible and did just that. I called again on 11/9/20 and officially requested forbearance and was told that I had been placed on the program. I was told not to worry about notices or phone calls, that I was definitely on forbearance. This never happened. I have had multiple notices on my front door trying to foreclose on my house and have spent months trying to get Homebridge to correct the mistakes. I have had over 100 point drops in negative credit reporting due to the errors and still I have not had resolution. I call 2-3 times each week, 2 hours per call, to try to get someone to help. I requested all call records multiple times. The utter negligence is disgraceful. There is no reason for these repeated mistakes made by nearly a dozen employees. Do not let these people have any control over your family home.
Oct 3rd, 2020

Horrible!!! Stay far far away from them
Aug 19th, 2020

The biggest waste of time. Submitted all they wanted, guy said no problem but never locked my loan in, then when I emailed, they all bounced back and he disappeared from the face of the earth. VERY UNPROFESSIONAL COMPANY TO DEAL WITH
Jul 12th, 2020

Worst financial Company I have ever delt with. During this pandemic after contacting them about forbearance or other financial options. I get a letter from then not only with a late fee! Another letter stating to contact HUD to avoid foreclosure! How heartless this company is! This time is so stressful. I unfortunately live in NY which had been affected tremendously by this virus. Americans incudling myself are affected by covid 19 and instead of contacting me asking about my payment or giving me options they seem to be completely oblivious to what's happening in the world. You people are wrong. They are posting all over the site they are here to "help" seems very contradicting.
Jun 22nd, 2020

Just recently closed on a refinance with HomeBridge after purchasing my first home with them 2 years ago. Bill and his team were awesome to work with now and the first time we used them. We saved so much money on this refinance that I can’t begin to thank them enough. If you’re looking for a mortgage lender call HomeBridge they’re honest and reliable and will always be there for you every step of the way
Jan 7th, 2020