Homebridge Financial Services, Inc.

Horrible!!! Stay far far away from them
Oct 20th, 2020

The biggest waste of time. Submitted all they wanted, guy said no problem but never locked my loan in, then when I emailed, they all bounced back and he disappeared from the face of the earth. VERY UNPROFESSIONAL COMPANY TO DEAL WITH
May 15th, 2020

Worst financial Company I have ever delt with. During this pandemic after contacting them about forbearance or other financial options. I get a letter from then not only with a late fee! Another letter stating to contact HUD to avoid foreclosure! How heartless this company is! This time is so stressful. I unfortunately live in NY which had been affected tremendously by this virus. Americans incudling myself are affected by covid 19 and instead of contacting me asking about my payment or giving me options they seem to be completely oblivious to what's happening in the world. You people are wrong. They are posting all over the site they are here to "help" seems very contradicting.
Apr 17th, 2020

My home loan is through Homebridge. I called on 4/20/20 to ask about options for forbearance. I have a small travel business that has been heavily impacted by the coronavirus and needed to explore options. I was told over the phone that I could delay 3 month's payments and on the fourth month would be required to pay the total amount of mortgage payments for 4 months. I was outraged by the idea that if a customer could not pay one month then they surely could not pay 4. I told the rep that I absolutely did not want to go on forbearance under these terms. On 5/3/20, I received a call from Homebridge asking if I would like to get on a forbearance plan. I again declined citing the same reasons as the 4/20/20 call. Sometime around May 4th or 5th I was put on forbearance anyways without my knowledge or approval. To my understanding, I was not even eligible because I was current with my mortgage payments. During the months of April-May 2020, I proceed to make 5 advance payments, bringing my account paid through Aug 2020. I did this after receiving grant money knowing that it could be the last money I had for some time. I proceeded to make on time or early payments through early October. I called again on Oct 13th to officially request forbearance since I was out of money for good. I was told to intentionally miss my 11/1/20 payment to become eligible and did just that. I called again on 11/9/20 and officially requested forbearance and was told that I had been placed on the program. I was told not to worry about notices or phone calls, that I was definitely on forbearance. This never happened. I have had multiple notices on my front door trying to foreclose on my house and have spent months trying to get Homebridge to correct the mistakes. I have had over 100 point drops in negative credit reporting due to the errors and still I have not had resolution. I call 2-3 times each week, 2 hours per call, to try to get someone to help. I requested all call records multiple times. The utter negligence is disgraceful. There is no reason for these repeated mistakes made by nearly a dozen employees. Do not let these people have any control over your family home.
Apr 29th, 2020

Bill's team is amazing, I was very impressed with the level of professionalism and knowledge they provided me. I was pre-approved before with another lender and they pulled me credit and said they could not help me. I called Bill’s team and they reviewed my credit explained what I need to do to improve my score and in 60 days I was GOOD TO GO! They explained to me my rate, payments and what my closing cost would be. As a first-time home buyer, I felt very informed and comfortable. Not sure if the other reviews are talking about the same company because my experience was exceptional. They also call me every few weeks to see how my home search is going which is a plus. Makes me feel like I am not forgotten, can’t wait to find my house so I can start the whole process. Thank you Bill!!!
Dec 24th, 2019