Club H Fitness

Jan 29th, 2007

The facility is beautiful, but the staff is disorganized and rude. I've had to fill out their little application about four times now. If you say you've already filled it out, they say, "It's our policy to have you fill it out before you work out." "Really? I filled this out just yesterday for a second time." They must be a great employer for the hard of hearing. After I fill it out and they try to put it into the computer, they say, "Oh. You already filled it out. Sorry." But that's not my problem with them. Those are just the desk people who are right out of college and have no idea how to work yet.My problem is this. There is a sales rep, let's call her Angela. She told me I could join for a discounted rate, and when I went in to sign up she had gone to a new location. Sales rep "Tony" flat out refused to give me the rate I was promised. He was pushy and aggressive and I didn't want to deal with him. A week later, Angela offered me the rate again and apologized for Tony's bad customer service. I go in again to meet with her and she isn't there and Tony goes nuts on me like I'm some terrorist, saying "I already told you you couldn't have that rate!" He storms into the back and the desk people try not to make eye contact with me. I'm just a mousy little housewife, but they are treating me like I'm making a scene. Then Tony brings out the manager to get rid of me. I was polite. I didn't raise my voice. But they treated me like I was "completely out of line" and "needed to leave". It's a circus in there! If they offer me the rate a third time, I will flat out refuse. I recommend Maximum Motion FItness over this place. The people there are nice and the rates are straightforward. Also the good review on here was written by Michael Henderson, an employee of H club.
Oct 1st, 2013