Betty Brite II Cleaners

Daniar Alimov _{on Google}

Jul 4th, 2021

Good service

Cathy Tom Timpone -Terranova _{on Google}

Jun 11th, 2021

I brought 2 ladies suit jackets to be dry cleaned. When I picked them up they rang my bill up at $35.50. I showed the woman my receipt which said I owed $20.50. The woman said she sewed on 3 buttons on one of my jackets for $15. I explained that I wasn’t missing buttons when I brought the jackets in to their store. I just wore the jacket 2 days before I brought it in and there was no way I lost 3 buttons. The buttons they sewed did not match the jacket which is white with black trim. The woman was very rude, complained that I didn’t appreciate her taking initiative by adding buttons, showed no respect or customer service. In a fit, she took a razor blade and cut off the buttons and left thread hanging in its place. The 2 jackets are both expensive jackets. Please don’t use these cleaners. They are rude, incompetent, and have no respect for the customer. I paid the $20.50 I owed and got my 2 jackets back minus my expensive buttons on 1 of the jackets. What a joke of a business. Service: Alterations

Erin Kalajian _{on Google}

Jan 27th, 2021

I dropped off my daughter's very expensive, very special (to her) silk scarf. Was supposed to be ready on 12/31/20. When I went to pick it up after new year's day, they said they had lost the item and that I needed to give them "time" to try and "find" the item, even though they admitted that they may have put it with someone else's dry cleaning, and it was possible that someone else picked it up, and if that was the case, then maybe said person would bring it back. Since I'm in the area alot (at shop rite often because I have a large family at home to feed), I stop in frequently. Today the owner wouldn't even look me in the eye. She said something like "You act like it's the end of the world...You stop in here every day." Such unprofessionalism I have never encountered... I am in a customer service business as well, and I would NEVER treat or speak to a customer in this way ! Not to mention that it is because of their error that my item is lost.
I used to go to Tirpok's, but sadly their Flemington location burned down several years ago.
Word of warning when trying to correct a mistake made by Betty Brite cleaners...They will make you feel like it's your fault for their error !