Ashley Homestore - Corporate Office

This should be zero stars, ordered bedroom furniture from ledgewood nj store on feb 23. Sale person Called the warehouse in front of us and said it would be delivered on march7/8 . Date came and went with no furniture . Multiple calls to customer service and finally got a date of march 27: Called to make sure this date was still on then was told maybe Apri 6 ! Called back to cancel and was told the system was down. Called for 4 days and told system still down..! Come on. Called the sales person but he is always in a meeting. What a scam ! Finally called my credit card company and they issued my return . Please listen to reviews. I wish I had.
Mar 28th, 2024

Mar 27th, 2024

-25 stars I have had the worst experience with your Farmingdale NY store. If your company keeps this up there will be NO MORE ASHLEY. It is so unfortunate because the young man that sold me furniture 8 years ago & the young lady that helped me 2 weeks ago are excellent. Your customer care people Re the worst you need to fire every last one of them including ALL MANAGERS. I have been nothing but professional and respectful to have every last customer care person hang up as soon as th3y ask me my name and number hold o. Then hang up all for a question about when will my part be delivered. I SINCERELY HOPE EVERY LAST CALL IS RECORDED & YOUR COMPANY CHANGE FOR THE BETTER. I see your corporate * your ratings are extremely disgusting as well keep it up there will be no more ASHLELY FURNITURE!!!!
Mar 25th, 2024

On Aug 15, 2023, I made the mistake of purchasing $2,819.96 worth of furniture from their Manchester, NH store - a mattress, box spring, dresser, mirror, and complete bedframe (Mirabel collection). Also opened up a credit card account with the store (Synchrony Bank) thinking it would "protect" my purchase. October 26th, 2023 Ashley delivers everything. As promised, they gave me a window of time the day before and called the day of. I immediately notice the damages to the Mirabel pieces and call the store. I also told them the wrong box spring was delivered. We did not want a low profile and it is not wide enough for our pillowtop mattress. Both sides of the mattress are hanging over? I was told that I should get a call within 72 hrs about the damage claim. October 27, 2023 my husband and I decide to just go to the store to correct the box spring issue. We should have had a resolution by now we were thinking. Manager Liz checked the notes and discovered her salesperson, Peach ordered the wrong item. She ordered exactly what we asked her not to according to the notes. We are assured that it would be swapped out on Nov 7th with a better quality item - which is good because you don't give a customer a generic bottom of the barrel undersized box spring for their expensive pillow top mattress in the first place. November 7, 2023 delivery crew swaps out box spring. Thankfully we were here because they did not call us prior to and if I remember correctly, it was earlier than the window scheduled. November 29th, 2023 furniture tech assesses damages to Mirabel pieces. Tells us that there is no way he can fix them due to factory defects. Apparently, everything but the mirror was missing paint from the factory (many areas were missing paint). One section of the footboard is jagged, missing a section of pressed wood, and was simply painted over at the factory. He also told us the delivery crew did not assemble the bedframe together either on 10/26 - he fixed that problem. January 2, 2024 Here we are over a month later with no word from Ashley. I decided to call about the furniture tech's findings and where we go from here. I was told that the reason why I didn't hear sooner was because the claim was accidentally closed? They would investigate and get back to me within 72 hours. This game of 72 hours continued on. I finally had enough. January 11, 2024 (after not getting any resolution) I filed a dispute with Synchrony Bank - again, thinking this was a "protected purchase". In my claim, I told them that Ashely can simply make things right by refunding me back a portion of the TOTAL sales price - $500. We would live with the defects. If they could not do this, they can come take their furniture, issue a refund for the MIrabel pieces only, and we will reorder from somebody else. February 26, 2024 I received a message that my dispute has been resolved? I would later learn that Ashley simply told them that I agreed to reorder pieces and have them swapped out. I told the rep I never agreed to that and I would like my claim reopened. I also told her that due to their lack of quality control and their delivery driver's lack of knowledge as to how to assemble furniture, why would I want to go through that again? I could end up with far more damages the second time around. She reopened my claim. March 20, 2024 I receive a message that my dispute has been resolved? The supporting documents I received state that they do not offer refunds. They also had a copy of my driver's license with those documents? In NH, it is illegal to make a copy of a driver's license and it is also illegal to keep it on file - UNLESS you have permission from the DMV. (NH RSA 263:12x) So, I am now looking into this as well with the Commissioner as to whether or not they are on the approved list. This was the FIRST and LAST time I order from Ashley. They could care less about making their customers happy. With that said, there is much to be said about purchasing from family owned businesses.
Mar 24th, 2024

Feb 29th, 2024