DirectBuy of Edison

Apr 16th, 2016

What Direct Buy IS - A service were if you are an EDUCATED BUYER and take the time to do your own research and make sure you know exactly what you are purchasing before you buy it you will save a bundle. What Direct Buy IS NOT - a white glove, the customer is always right, even when they are wrong, they will fix any problem that arises because YOU made a mistake when you ordered something. If you really need that service...keep your $4-5,000 to join and go to a brick & mortar store. I have been a member since 2007 and I saved the membership fee on my first two purchases. My parent purchased the exact same mattress as me...I paid $1,875 and got a check back for $170 when the MFG dropped the price. My parents paid $4,800. Just ONE item and I saved over $3,000! Since then I have save thousands on some major home upgrades/repairs. Do not join if you need small stuff (under $1,000)...same price is available on Amazon with faster shipping. If you are moving into a new home or doing some bigger remodeling projects...definitely worth the membership fee. Caveat Emptor... Let the Buyer Beware!
Jan 26th, 2016

The staff is rude and unprofessional. They try to get you by giving you a good price but when you add all extra fees that doesn't make any sense like handling fee which most of the time five hundred dollars or more because they charge you $.50 per pound plus they don't deliver the times home in most the order then you deal with their delivery for at least couple of hundred more. When you all the cost together is not woth it . I have been once or twice since I joined . What a waste of thousands of dollars by joining this crap.
Dec 27th, 2015

We are going on our 6th year of being members of direct buy of Edison and I have to say I find the employees very friendly and helpful. We are always greeted with a smile. They never push us or rush us and if we are having a hard time finding something they are right there to help us. I highly recommend joining if you are building or renovating your home.
Oct 14th, 2015

I have been a member of Direct Buy for 5 years. I paid a very large fee to join. The hours of the store make it almost impossible to get there and look for anything. You have to search catalog after catalog to find what you are looking for so prepare yourself to spend hours there. They are closed on Sunday and Monday. Tues. - Thurs. they are open until 9 PM, Friday 6 PM and Saturday 10 - 5 PM. So, I get to the train station from work at 7 PM. They are a 30 minute drive from my house. That really eliminates going any day except Saturday. So, I have to give up my Saturday to shop there. I do not call that customer service. If they were open until 10 PM then you could go Tues. - Thurs. and get something done. But of course they are not interested in what my needs are. If you are buying kitchen cabinets it is worth your money, time and effort. If you are not, I can't say it is worth it. They have a website, but it is poorly designed. What is interesting is they charge you a handling fee, even when the merchandise is shipped directly to you. There is a fee they charge as their markup, which I understand. However, if the item is not going to the warehouse I do not think there should be a handling fee. I cannot say I recommend Direct Buy at all.
Oct 24th, 2015