South Jersey Eye Physicians

The doctors are great but the optical place is ridiculous. Unfriendly..actually was lied to and told it was ILLIEGAL for them to give me the PD number off my script..guess they wanna sell to you a $1500.00 pair of glasses with no option to shop around. One visit and will looking elsewhere
Mar 1st, 2024

Dr. Tran is very knowledgeable, but this practice needs significant improvement in the way that it is operated. I arrived 10 minutes early for my appointment and completed check-in on time. I was then taken back by a technician who performed two tests and then told me to have a seat, that they were waiting for one of Dr. Trans rooms to open up. I ended up waiting an hour before going to the front desk to inquire about what was causing the delay. They informed me that the office was short staffed on technicians for the day. I am not clear how that would cause an hour-long delay to see the doctor. After I went to the front desk to inquire about the delay, I returned to my seat and was immediately called to see the doctor, who was now available. This struck me as odd, that the doctor was readily available after I had voiced my concerns. I then also asked the doctor what caused the delay, and he explained that it was due to prior patients potentially needing tests that they werent anticipating, and those tests taking longer to complete. While this may be true, it is not acceptable to leave patients sitting for an hour without communicating that there is a delay. The 3 different explanations I received, and the lack of communication from the staff, led me to believe that the delays are an everyday occurrence at this office. It seems that the office books more patients than they are able to accommodate, which is not a sustainable way to run an office. It also demonstrates a disregard for the value of the patients time - people who have other obligations and should not have to spend an hour and a half on a routine eye exam. I have been going to the eye doctor for a very long time, and this practice is operated much less efficiently than others.
Mar 4th, 2024

Unfortunately while the majority* of the staff that works here is very polite, I just cannot recommend this office. My last two appointments here were over an hour and a half long. The second one I had to leave because I hadnt even seen the doctor yet after an hour and a half when all I had come in for was to ask 1) to go back to the old prescription in my left eye after the test lenses werent working for me and 2) change the brand since my eyes were drying out quickly. That was it. It should have been a phone call or a quick apt, but after and hour and a half all I got was a different trial pair from the tech. After speaking with said tech on the phone who apologized for my previous apt, she said she spoke to the doctor and if I was good with the new lenses to call back and they would get them taken care of. Well, I called back and said I liked the new situation and asked for a copy on the prescription. I was told they would email it to me. A day goes by without that email and I called back and got the least friendly person on the phone who told me 1) I was wrong they cant email it 2) I needed to come in for another apt 3) he just spoke to the doctor to confirm that but I cant speak to the doctor 4) he cant reach out to the tech I spoke to before. Total headache for a process that has taken a quarter of the time at previous offices Ive visited for my eye care.
Feb 8th, 2024

I needed an emergency ophthalmologist exam for possible detached retina and the Columbus office staff were great! I saw Dr. Tran and highly recommend him - spent a good amount of time examining me and explaining next steps.
Oct 3rd, 2023

Very nice,helpful and knowledgeable
Sep 23rd, 2023