USA Payroll

Since switching over to Asure Payroll, they are the worst company! Every week my payroll is wrong. They have a bunch of neophytes working for them since everyone jumped ship. They are rude and the supervisors wont come to the phone to resolve issues. BEWARE.
Jun 28th, 2023

Jun 22nd, 2023

Do NOT RECOMMEND for payroll! Many errors in setup. Hard to get a hold of your representative. Our taxes had errors almost every single quarter.
Apr 8th, 2023

Loved this company when it was USA Payroll. Since Asure took them over they have been a disaster. They constantly raise your prices with no notice or explanation of charges. After working with them for almost 20 years, I decided to leave them for another payroll company, and they have not refunded the taxes that they withheld. My new payroll company has already paid them, and I was told I would have a refund in 2 weeks. Well, I am now going on 6 weeks and nothing. If you like a bunch of excuses, miscellaneous charges and no transparency then this is the payroll service for you. I am very happy with my new payroll company Gusto that is much less expensive and easy to deal with.
Apr 6th, 2023

STAY AWAY! THIS IS THE WORST COMPANY EVER! The old company has been sold and they have gone from bad to horrible! The customer service is the worst that I have ever experienced. It takes MONTHS for their errors to be corrected. They constantly change your address with the IRS. They constantly mess up withholding deposits and you have no idea until you get a letter from the IRS. To top it all off, they constantly print the wrong dates on the paychecks. My staff couldn't deposit or cash their checks THREE times because they were postdated 2 weeks after the pay date. WTH! They insult your intelligence by stating everything is a computer error. What a joke. I have 6 companies with them. I am pulling all of my business. If you know what's good for you, you will stay away!!!!
Apr 26th, 2023