South Jersey Water Conditioning Services

Worse place to deal with flooded my basement they called serve pro and stuck me with the bill 6800 dollars later do not recommend service stinks and so does customer service call Culligan
May 17th, 2022

Apr 1st, 2022

I've had an unfortunately bad first experience with this business from a customer service perspective in which I'd like to share with the wider public due to the amount of frustration involved in the episode. First off, I can only guess that their actual work is satisfactory, because the tech worker that came to our house seemed qualified and knowledgeable about his expertise. I'm a first time homeowner and I initially came to them, knowing roughly that the previous owners had their water softener system serviced by them, as I later confirmed with them on the phone. As I knew very little beyond that one puts salt into the reservoir occasionally, when I saw what I thought was an unusually high salt consumption, I began to question whether the system could be continually cycling, or something along those lines. So, I contacted South Jersey Water Conditioning Service to ask them questions about this potential problem. I talked with Bill, and after listening to the noise it was continuously making, he advised me that it could be continually cycling, not mentioning any other possibility, like timer noise. I thought it was quite unprofessional to neglect advising me of that possibility instead focusing on, and I am paraphrasing here, a serious potential issue. When the tech worker came to first look at it, he immediately told me, there's nothing wrong with the system, and in the bill, it mentions the client, me, hearing the timer. The tech worker spends approximately 5 minutes at the site, explaining this to me, and mentions that he will put in a word that I don't deserve to be billed for this mistake. The business owner doesn't seem to care about long term customer relations, opting for taking a cheap billing charge. It's unfortunate, because I was happy to get the system serviced by them in the summer, instead they had to sour the whole experience for me, and it looks unlikely that I'd want to return as a customer.
Feb 23rd, 2022

Be prepared to pay top dollar. When you call for service, all they seem to care about is if they have your credit card on file. Not if your having any issues. Make sure you have a plumber check there installation work.my water softener has been hooked up backwards for quite some time. Poor excuse for a water service company.
Feb 15th, 2022

We were with Shockeys for many years and new owners took over the business. They are high priced and dishonest. Make sure that you compare prices before using them. They charged us $607 to rebuild our water softener, the water test still failed, so then they sold us a new one for $3600 and stole our system that we just paid $600 to have rebuilt. We asked that it be returned and disputed the charges and they will not return it. So we are out 607.00 in repairs and have nothing to show for it and we cant sell it because they stole it when they Put in a new system. We were in a pinch because the house was being sold and we really had no choice because it was near settlement but we got ripped off big time. Save yourself the aggravation and use somebody else.
Jan 30th, 2022