Verizon Corporate Office

Christine Martin _{on Google}

Apr 9th, 2024

I called Customer Service yesterday and happened to get a VERY helpful rep named Daniel. I had to cancel a second line because my 100-year-old father had passed away a few days before. Daniel walked me through the process and I could tell he was very patient because my nerves were on edge with the grief and all the issues I had to deal with to close out my father's business affairs. Daniel was efficient but compassionate, which made the whole thing much, much easier. A note of gratitude to an employee of Verizon's that presents his company in a first-rate manner. Verizon, you're lucky to get good people like Daniel!

Sandy S _{on Google}

Apr 6th, 2024

Update on 4/6/2024: Verizon has not approached me to fix this issue.
Update on 1/21/2024: Two weeks ago, Verizon provided a response on my review saying that they will escalate this issue and win back my trust/confidence. I haven't been approached by anyone from Verizon to discuss how to solve my issue and restore my confidence.
I've seen a pattern with Verizon where they are using the same words, promising to fix a customer issue so that the same will look good and give an impression that Verizon is ready to stand with you and fix an issue. If this hypothesis is true, previous reviews are deleted or just updated by the reviewer to appreciate Verizon's help.
This is just my observation, I may be wrong here.
If Verizon actually helped me, then I would've recalled my previous review. Unfortunately the same didn't happen & going to leave the same as-is.
Original Review:
Fast Forward: Bought 4 15 pro's, 3 Apple Watches in Black Friday deal using Costco promotion and raised the lines porting request. This order was split into 2 parts, half of the order package was stolen w/ 2 iPhones and 3 watches from my porch in front of the Fedex delivery person. This event was captured in the porch camera. We've followed Verizon's instructions and submitted all of the required information to the FedEx and the police report.
We received the remaining package with 2 iPhone's which were activated. Verizon Customer Service had reordered the 2 stolen devices which was later cancelled in the name of "Event captured as Fraud". Customer service hinted that the same happened due to the Verizon was not able to verify my spouse's identity(Account Owner). All our lines stopped working in next some hours. On followup, we were told that account was closed.
We (My wife and I) spent 30+ hours with customer service, 15+ hours talking to the corporate store and heard that they can't help us and we have to have to wait for 30/60 days.
After not receiving any help from customer service, we connected with the executive relations team after we approached Verizon on twitter. After 5 days, they concluded that they can't help us. We requested that the Customer Service and Executive Relations team to coordinate with a corporate store to authenticate our identity and resolve this issue. No-one listened or attempted to connect with us.
We approached the Leadership team via email but no response was provided by anyone. Although our lines were released after this email, we didn't see any empathy, their commitment to resolve gaps, an apology, or willingness to reinstate the closed account in a good faith.
After not witnessing any positive signs, we requested the Verizon Leadership team to give us an appointment to meet in-person in the NJ headquarter's since Verizon didn't express any interest to coordinate with any near by Verizon Corporate store to validate my spouse's identity using her drivers license/passport, reinstate the closed account, and wipe-off the previous mess.
Unfortunately, no one from Verizon stood-up to connect with us in-person, close all previous gaps, reinstate the closed account, reapply the Black Friday Costco promotion, and showcase a great customer experience. Instead, they left us without phone service for three weeks. They showed zero interest to close the gaps. It seems that Verizon automated system is so advanced that the same is more capable/accurate than in-person authentication. In our case, Verizon relied on this system and didn't give us an opportunity to validate ourselves using physical documentation. In this journey, we also learned that their corporate store will not help you to fix any disconnects/identity authentication related issues unless you have used a corporate store as a "sales channel". Using an authorized retailer (which was used in our case) or online channel will give a corporate store an enough reason to stay away from your concerns.
Overall, we've had a SUPER bad experience with Verizon, gone through pain/ suffering, and don't recommend to consider their desperate promotions or use their service.

Wiktor Walasik _{on Google}

Mar 23rd, 2024

If I could I would give 0 stars.
While internet works fine and is dependable the treatment of the customers is way below average.
I had a setup appointment scheduled for a certain day. This appointment was cancelled and rescheduled without my knowledge and no one took responsibility. I was left stranded without internet for a few days because of the messy scheduling system they have.
The setup was promised to me to be free of charge (charge waves) but a month later a $100 setup charge was applied to my bill. Now I have to call and argue my case again. They just quietly take your money and hope youll not notice. Despicable treatment of customers.

Richard Oberle _{on Google}

Mar 23rd, 2024

For a phone communication company they should immediately offer people to take your calls for questions and concerns instead of AI or robotics. You would think a communication company would understand why people use a phone obviously Version management does not.