Bernadette Marcouillier, Liberty Mutual Insurance Agent

After being a customer for over 30 years I added coverage for a new vehicle. I requested the same coverage that I’ve had on other vehicles. Now that I have a claim I find that the coverage was not what I’ve had previously. No coverage for a rental car, nor for use of the rental car. This has cost me nearly $1000 out of pocket while my vehicle is being repaired. I will soon be changing insurance for my home and autos. It was also very difficult to reach a human being to discuss this problem.
Sep 24th, 2021

Awesome place
Jul 31st, 2021

Sep 24th, 2020

Expect to be bent over have a metal pole inserted with no lube honestly I'm going to be cancelled my policy after this claim absolute worst experience I've ever hadthey went off of a picture instead of sending an adjuster and after I complain they did send an adjuster there quotes are completely off and it's been an argument to get my car repaired they tried using non OEM parts on a lease which is against the law in my state it's just been a giant mess the whole claimxperience since they went with Safeco it's been awful when I was just liberty it was fine but I will never go back to their company again please don't make the mistakes I did
Aug 14th, 2020

Grear customer service! Thank you for helping me out today!
Apr 5th, 2018