CIT Group (Portsmouth Office)

I financed a 30 foot gooseneck trailer and a 16 foot gooseneck dump trailer through them in 2016 and everything was very professional, friendly and everything was great... Very professional experience.
Nov 13th, 2023

Referred to this finance company to finance shop equipment. After a couple days I called to check the status, got a call back shortly after, told I was denied, no explanation other than I would get a letter in the mail within 30 days. Guy on the phone said its just not approved. Its a blessing, the reviews speak volumes. Surprised the other company referred me. Its going up the chain there. They dont need to do business with these clowns.
Jul 12th, 2023

Terrible customer service experience. I reached out to multiple CIT professionals on numerous occasions over three years with my company, yet never received a response. We attempted to terminate our leases with CIT, but were unable to connect with anyone to do so. The only time they contacted us was to receive updated payment information after we cut off their access to our bank account. In addition to numerous headaches, CIT also costs us thousands of dollars due to their lack of responsiveness. The company would autodraw from our account without sending a corresponding invoice. We are very excited to finally be done with CIT.
Apr 6th, 2023

Extremely difficult to work with. No direct person to speak with about issues. Always passing you off to the next person. Doesn't keep adequate documentation.
Feb 21st, 2023

I gotta say this is the worst bank I have every dealt with. I get put on hold all the time when it comes to customer service and then the connection drops. I have to got through 20 steps to get there and I am sick of it. We have shown them proof of insurance and they stopped charging me for 2 months then started doing it again. They have breached the contract this time. They only refunded us 1000 ish dollars of the 10500 of insurance we already had. They charged an additional 130 dollars on payments of 580 dollars a month. I pay that in full coverage with liability alone for the truck!
Sep 5th, 2022