Generator Connection

Called asked a question said they'd get back to me and never did, disappointed.
Oct 16th, 2021

My husband and I bought a generator from them less than 5 years ago. Two years after purchasing our generator one of their techs came out to complete the annual maintenance and 3 days later we found out the generator was not working and the alternator had shorted out. 2.5 years after replacing the alternator the $10,000 generator that has had annual maintenance each year and has just over 200 hours on it broke down again. Cost of the repairs is now half of the original cost of the generator. Not sure if we just got unlucky with this generator or something else has happened but we’re very disappointed in the generator we bought.
Sep 29th, 2021

I have a propane Kohler generator that came with my house. I was having problems that I couldn't get to the bottom of myself, despite being very comfortable with gasoline and diesel motors. The generator was installed by another company. Generator connection showed up and realized I was using a natural gas regulator on a propane system. Got me back up and running in no time. Skilled labor isn't cheap and cheap labor isn't Skilled. Well worth it.
Jun 30th, 2021

Almost just rear ended whoever was driving one of their maroon pickup trucks with the company name on the side this morning 5/21/2021. The guy pulled right out in front of me on 125 from the Irving with no one behind me, only to pull into Dunkin right next door! I had to slam on my brakes and swerve to avoid the collision. Then the guy has the audacity to flip me off! I would never do business with this company.
May 11th, 2021

Horrible Customer Service! I tried to call and setup an account as a new customer (since GC did the system install on a house I purchased) and the lady on the phone was really rude. When I spoke to a manager he was no better and we spent several months emailing back and forth. I finally got tired of dealing with these people and went with a different company that was able to come out within a few days. As it turns out, this company has a rather poor reputation amongst the generator service providers in the area so I'm glad it wasn't just me that had an issue. Edit: GC has reached out to get more details regarding my post. I will adjust my review if necessary.
Apr 23rd, 2020