Bill Pearce Volvo

go to Eric W in sales, hands down the most genuine and kind person i have ever dealt with. He went above and beyond to take care of us. Bruce, the GM, however, was abrasive and unhelpful.
Nov 15th, 2023

Called made appt over phone. Arrived, no record of appt after 90 minute drive. Very curt and unprofessional about the situation. I like the car but Volvo dealers have been a huge disappointment.
Oct 2nd, 2023

Aug 3rd, 2023

Jared, Michelle, and Michael Sanderson are amazing people, amazing service advisors, and the reason I keep coming back to Bill Pearce Volvo time after time. When service advisor Michael left I thought we were done. The day I found out Michael left the service department was the first time in my life I asked for a cash offer for my beautiful, reliable, and loved Volvo. But then Jared came; he gave me hope. After the first day I had fallen back in love with Bill Pearce Volvo service. Jarad is an amazing guy. He knows everything I dont need to know about my Volvo; and is always honest with me. ONE SINGLE TIME I thought I was smarter than Jared and got the basic service. A month later I was stranded on a bad side of town because a spark plug that would have been replaced by the recommended service had failed. It cost me far more cash and peace of mind than the recommended service would have ever cost me. Listen to Jared, he knows exactly what he is talking about. Michelle is amazing. Today she made me feel more human than I had ever felt in Bill Pearce Volvo. I always thought I knew Michael Sanderson, and hope I still do, wherever he is now. But today Michelle learned more about me than anyone apart from family has ever cared to ask. She is perfect. I left feeling better than I came in. Bill Pearce Volvo truly has assembled a team of talented, professional, and genuinely-caring people. Michael
Apr 8th, 2024

I really dislike having to leave this review, but time after time, my family and I experience negative things with Bill Pearce, whether it is Volvo or BMW. Recently, my vehicle returned from standard inspection with damage to the windshield seal. This is on top of leaving my wife without a shuttle to be picked up by an Uber that then canceled the ride and made my wife feel unsafe (yes, you are responsible for this if you booked them) On top of this, I asked them to warranty one of the tires the sold me on the car when I bought it, and they refused, even though there is a clear bulge in the sidewall. Will not return here to service my vehicle or to purchase another. I've bought two cars from you, and won't buy a third because your service and sales teams make it difficult to do business with you.
Nov 15th, 2023