Spoiled Petz Pet supply & Grooming is located at 770 S Meadows Pkwy, Suite 112 in Reno, Nevada 89521. Spoiled Petz Pet supply & Grooming can be contacted via phone at (775) 440-1559 for pricing, hours and directions.
Amazing groomers, who will listen and take care of your lil (or big) ones.
Friendly staff, good with updates and time frames.
Reasonable pricing, require a deposit but that makes sense, no shows cost money.
If youre someone who goes back and forth and goes to random groomers give these guys a chance and let yourself be impressed
Business Response on GoogleApr 7th, 2024
"Thank you so much for the glowing review! We are thrilled to hear that you had a positive experience with our groomers and staff. We take pride in providing excellent care for all pets, big or small. Your feedback about our friendly staff, updates, and reasonable pricing means a lot to us. We appreciate your understanding of our deposit policy, as it helps us manage our schedule effectively. We are honored that you chose us and we look forward to impressing you even more in the future. Thank you for giving us the opportunity to care for your furry friends!"Warm Regards, Arlene - Owner š¶
cathy redfern on Google
Spoiled Petz does a great job grooming our Shepsky, hes deshedded, brushed out, bathed, ears cleaned, nails trimmed and smelling good every 4 weeks! Thank you Spoiled Petz team!
Business Response on GoogleMar 22nd, 2024
š Thank you for the glowing 5-star review!We are thrilled to hear that you had a fantastic experience with us. Providing excellent service and ensuring our guests' satisfaction is our top priority, and we are delighted to know that we exceeded your expectations.Your kind words and positive feedback mean the world to us. We truly appreciate you taking the time to share your experience and recommend us to others. It was a pleasure serving you, and we look forward to welcoming you back in the future.Thank you once again for choosing us Arlene- Owner
Sophie Grodsinsky on Google
They take great care of my sweet (elderly) girl! The groomers are friendly and detail-oriented. We are repeat customers and the service is always great!
Business Response on GoogleMar 17th, 2024
Thank you so much for your kind review. We really enjoy having Neige she is a sweet girl. We look forward to seeing the two of you at her next grooming appointment. š¾š¶š
Brian Rothwell on Google
Business Response on GoogleJan 14th, 2024
Thank you for the five stars āļø āŗļøš¶
Cal Anderson on Google
Unfortunately, this establishment was a disappointment. Despite opting for their services based on somewhat positive online reviews and their convenient location to us, our experience was not good at all. What was disappointing about our personal experience, was the fact that our two dogs were there for five hours and in the end, they didn't appear to have received a decent brush out. When booking the appointment online, we had specifically asked for and selected to have two groomers, one assigned to each dog so that they would then be groomed at the same time (9 a.m.) as to then not be in the shop for such a long time. Their system let us pick 9 a.m. for each dog and with 2 different people. So that is what we expected. When we showed up at 8:55 a.m. they were still closed. A couple minutes before 9 a.m. they arrived. Jennifer, the groomer that took our dogs, was very professional and apologetic, and explained to us that they were way overbooked. While, I appreciate her kindness and professionalism, the owner should be aware and realize that it is not the customers problem if they're overbooked. They did not honor having our two dogs be groomed at the same time, even though that is what we scheduled. So our two medium-sized 38 pound dogs, were there from 9 a.m. until about 1:45 p.m. (nearly 5 hours). Later that evening, one of our dogs was losing tons of hair, his undercoat was still coming up in chunks, which makes me wonder how much of a brush/blow out they even received. If they were overbooked that day, I guess I should not be surprised. But we were first time customers, wanting to give this place a shot. We've had dogs for 25 years and get them groomed every 6-8 weeks usually so we know what to expect and I can't recall ever having an experience like this one. Needless to say, we won't be going back.
Business Response on GoogleApr 1st, 2024
Dear Cal,Thank you for sharing your feedback with us regarding your recent visit to our grooming salon. We sincerely apologize for the disappointment you experienced and appreciate the time you took to provide us with detailed feedback.We would like to clarify that we communicate the estimated turnaround time of 3-6 hours for grooming services on our website and in the lobby area to manage our customers' expectations. Upon reviewing our cameras in the lobby, I observed your check-in at 8:59 AM, and I also noted your groomer mentioning the full 5-hour duration due to a busy day. Iām glad to hear that we accomplished both grooms for your dogs at the 5 hour mark. Even if two groomers worked on your dog we still ask for the 3-6 hours. We also had 3 groomers scheduled that day to accommodate our appointments effectively.We encourage customers to make specific requests, such as choosing a groomer or scheduling appointments with multiple groomers, by providing clear instructions in the note section while booking online. This information is located above the link you clicked on to book your appointment for your convenience.Regarding the blowout process for double-coated dogs, we utilize dryers that open the hair follicles to release excess hair. It is common for hair follicles to take 24-48 hours to fully cure after this process. This method allows us to achieve the maximum grooming results during each session.Thank you for bringing these concerns to our attention. We hope that this explanation of our policies and procedures sheds light on any disappointments you may have experienced. We value your feedback and strive to enhance our services based on customer input.We appreciate your understanding and wish you the best. If you have any further questions or concerns, please feel free to reach out. Have a wonderful day.Warm regards,Arlene - Owner
