JJ's Cleaners

Dear Ana Casarin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent visits to our establishment. Providing high-quality service is our top priority, and we regret that we fell short of your expectations on both occasions.We understand your frustration and disappointment regarding the stain removal process for your white coat and dress, as well as the inconvenience of multiple trips. Please be assured that both your white coat and dress underwent meticulous professional cleaning by a skilled technician before being returned to you and did not come back dirty as you stated. Regarding your request for a discount, we have facilitated three complimentary repeat cleaning and stain removal sessions for both your white coat and dress. Each instance involves the application of specialized chemicals tailored to gently and effectively target the stains. It is imperative to exercise caution during both physical and chemical stain removal processes to prevent damage to the garment fibers. Therefore, the necessity for multiple repetitions of the stain removal procedure is evident.Furthermore, it's important to know that while we're experts in removing stains, we can't always guarantee complete success. Some stains just won't budge, no matter how hard we try. Unfortunately, after trying three times to remove the stains from your white coat and dress, we were only able to lighten them to the point where they're barely visible. We understand this might not be what you hoped for, but we did our best without risking damage to your garments.We truly value your patronage and would like to make things right for you. Your feedback is invaluable to us as we strive to improve our services and provide the exceptional experience you deserve.Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust and confidence in our services.Sincerely, JJ's Cleaners775-853-3232